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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Hospital Budgets 2020: Resist the Cost-Cut Bias and Invest for Success

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 10, 2019 11:07:27 AM)

Most of us are familiar with the aphorism, “You have to spend money to make money”, but many health systems and hospitals have relied primarily on cost cutting to preserve deteriorating operating margins. As consumerism in healthcare continues to expand, providers must invest to improve efficiencies, engage consumers and drive growth.

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Medicare’s Price Transparency Rules Alone Don’t Deliver What Patients Need - a Patient-First Approach Does

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 19, 2019 4:02:11 PM)

The Center for Medicare and Medicaid Services has proposed far-reaching new rules requiring hospitals and health plans across the U.S. to make prices for many of their more common procedures available to the public. The industry is realizing that this alone will not empower patients with the tools they need - and finding patient-first ways to...

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Where’s My Pizza? A Winning New Vision for Transparency in Healthcare

by Kevin Fleming, Chief Executive Officer (Wednesday, Nov 13, 2019 1:54:02 PM)

The American healthcare industry is being called on to deliver more - more value, more satisfying patient experiences and ultimately, real patient transparency. By integrating clinical, financial and administrative functions, providers are finding that answering this call is the key to their own long-term success.

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Hospital Patient Revenue Cycle: Providers Can Turn Pain into Gain

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 5, 2019 3:04:28 PM)

When Healthcare Revenue Cycle Executives were asked what their top five pain points were, their responses painted a picture of an industry struggling to adapt to today’s increasingly consumer-driven marketplace and frustrated with the performance of existing systems. Some trailblazing providers are elevating revenue cycle and forging innovative...

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How Ambulatory Surgical Centers are Leveraging Patient Engagement to Grow Market Share & What Hospitals Can Do to Compete

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 29, 2019 1:13:04 PM)

Fueled by America’s ageing population, growing occurrences of chronic disease and the high cost of healthcare, Ambulatory Surgical Centers (ASCs) are wielding their reputation for better patient engagement and lower cost to attract a growing share of the healthcare market. Hospitals and other full-service providers are finding new ways to...

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Hospital Billing Practices are Under a Microscope and Providers Are Responding to the Public and Political Scrutiny

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 22, 2019 11:39:42 AM)

Several prominent healthcare providers and investors have been featured in recent, damaging national news stories about patient billing and collection tactics. But some hospitals are learning that improved transparency and communications make it possible to partner with patients to increase revenues and burnish their reputations.

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Addressing Patient Financial Toxicity for the Oncology Industry

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 15, 2019 10:59:54 AM)

The financial impact of cancer treatment can be so severe for patients and their families that it’s been described as “financial toxicity”. For oncologists, a thoughtful patient financial strategy is critical to patient and provider well-being.

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Tackling Rampant Waste in Healthcare - A Guide for Healthcare Providers in the New Consumer-Driven Marketplace

by Kevin Fleming, Chief Executive Officer (Wednesday, Oct 9, 2019 10:11:29 AM)

Just-published research finds that one out of every four dollars spent on healthcare in the U.S. is wasted. In a system fraught with inefficiencies, some healthcare providers are taking steps to reduce waste, improve patient experiences and brighten their financial outlook.

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Six Ways to Engage Patients for Better Consumer and Provider Outcomes

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 1, 2019 4:29:13 PM)

Online or in-person, shopping in America has been transformed by the popularity and growth of eCommerce. A similar transformation is underway in healthcare. Will you be ready?

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Healthcare Cost Management - How to Achieve Your Goals and Remain Competitive

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 24, 2019 3:04:03 PM)

Health systems, Hospitals and other healthcare providers are being challenged to do more with less, even as patients are seeking more convenient and affordable alternatives. Some farsighted providers are finding ways to reduce their costs and grow market share.

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