The COVID-19 pandemic has caused historic financial disruption for healthcare providers and healthcare consumers, causing consumers and their legislative representatives to demand better transparency - now. As providers struggle to deal with multiple public health and operational crises of their own, a better approach to transparency promises...
Before the COVID-19 public health and economic crises, the healthcare industry had been slow to respond to changing expectations of the healthcare consumer, opening the door to disruptive new providers with more efficient, patient-friendly operating models. Digital innovation stimulated by the crisis will fuel healthcare’s recovery and...
The resounding success of telehealth in the American Healthcare industry’s response to the COVID-19 crisis is a clear indication of growing consumer preference for safer, more convenient and more affordable access to healthcare. As healthcare finally pivots into its own digital age, it must be sure to include every dimension of the patient care...
As the American healthcare industry moves into the next tenuous phase of the COVID-19 crisis, it must find an equilibrium between two menacing threats - resurgent COVID-19 infections and hospitalizations and the suffering caused by the economic shutdown. Clinicians are planning for “disease suppression.” - but for healthcare providers,...
The COVID-19 crisis has had a devastating impact on healthcare providers’ financial performance. But the same kinds of digital innovations that helped drive the industry’s inspiring response to the public health crisis will fuel its financial recovery, setting the stage for better patient experiences and improved operating performance.
Healthcare’s many impressive adaptations to the pandemic crisis will leave a lasting legacy for a transformed industry. By emulating world class customer self-service operating models, hospitals and other providers have opened the door to critical cost saving opportunities and the retention and growth of patient relationships.
As a result of COVID-19, the American healthcare industry is on track to experience more than $200 Billion in financial losses through June 30, 2020. As the industry urgently seeks solutions - the recent, rapid embrace and deployment of telehealth holds one key to tackling hospital revenue cycle deficiencies and securing healthcare’s long-term...
Industry experts agree that the energy, creativity and collaboration that drove healthcare’s rapid response to the COVID-19 pandemic will also fuel the industry’s recovery. Leveraging technology to meet the new demands of a financially stressed patient population, health systems and hospitals have the opportunity to improve their operating...
Pummeled by unprecedented demand, unplanned expenses and a devastating disruption in ordinary business and revenue, hospitals and other healthcare providers are plotting a course toward the industry’s post-COVID-19 reality. To thrive in the “new normal”, providers will lean on technology to optimize care, support patients and their families and...