The Journey

The Center for Medicare and Medicaid Services has proposed far-reaching new rules requiring hospitals and health plans across the U.S. to make prices for many of their more common procedures available to the public. The industry is realizing that this alone will not empower patients with the tools they need - and finding patient-first ways to...

The American healthcare industry is being called on to deliver more - more value, more satisfying patient experiences and ultimately, real patient transparency. By integrating clinical, financial and administrative functions, providers are finding that answering this call is the key to their own long-term success.

When Healthcare Revenue Cycle Executives were asked what their top five pain points were, their responses painted a picture of an industry struggling to adapt to today’s increasingly consumer-driven marketplace and frustrated with the performance of existing systems. Some trailblazing providers are elevating revenue cycle and forging innovative...

Fueled by America’s ageing population, growing occurrences of chronic disease and the high cost of healthcare, Ambulatory Surgical Centers (ASCs) are wielding their reputation for better patient engagement and lower cost to attract a growing share of the healthcare market. Hospitals and other full-service providers are finding new ways to...

Several prominent healthcare providers and investors have been featured in recent, damaging national news stories about patient billing and collection tactics. But some hospitals are learning that improved transparency and communications make it possible to partner with patients to increase revenues and burnish their reputations.

The financial impact of cancer treatment can be so severe for patients and their families that it’s been described as “financial toxicity”. For oncologists, a thoughtful patient financial strategy is critical to patient and provider well-being.

Just-published research finds that one out of every four dollars spent on healthcare in the U.S. is wasted. In a system fraught with inefficiencies, some healthcare providers are taking steps to reduce waste, improve patient experiences and brighten their financial outlook.

Online or in-person, shopping in America has been transformed by the popularity and growth of eCommerce. A similar transformation is underway in healthcare. Will you be ready?

Health systems, Hospitals and other healthcare providers are being challenged to do more with less, even as patients are seeking more convenient and affordable alternatives. Some farsighted providers are finding ways to reduce their costs and grow market share.

Today, the financial aspects of healthcare have a major impact on both patients’ experiences and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place to resolve financial issues, conversations about cost end up getting pushed into the exam room. This takes the focus off of clinical care and...