Transforming the Patient-Provider Experience
Several prominent healthcare providers and investors have been featured in recent, damaging national news stories about patient billing and collection tactics. But some hospitals are learning that improved transparency and communications make it possible to partner with patients to increase revenues and burnish their reputations.
The financial impact of cancer treatment can be so severe for patients and their families that it’s been described as “financial toxicity”. For oncologists, a thoughtful patient financial strategy is critical to patient and provider well-being.
Just-published research finds that one out of every four dollars spent on healthcare in the U.S. is wasted. In a system fraught with inefficiencies, some healthcare providers are taking steps to reduce waste, improve patient experiences and brighten their financial outlook.
Online or in-person, shopping in America has been transformed by the popularity and growth of eCommerce. A similar transformation is underway in healthcare. Will you be ready?
Health systems, Hospitals and other healthcare providers are being challenged to do more with less, even as patients are seeking more convenient and affordable alternatives. Some farsighted providers are finding ways to reduce their costs and grow market share.
Today, the financial aspects of healthcare have a major impact on both patients’ experiences and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place to resolve financial issues, conversations about cost end up getting pushed into the exam room. This takes the focus off of clinical care and...
The American healthcare industry is faced with thinning margins, skilled labor shortages, shifting consumer preferences, powerful new competitors and a host of other challenges both old and new. Health systems and hospitals are responding by recalibrating their strategic priorities and finding that successful patient financial engagement is...
Deep pockets, industry expertise, meticulous research and the quest for investment gains make Private Equity a powerful force for growth and innovation in healthcare. Healthcare providers can learn a lot about the future of the industry - and their place in it - by studying Private Equity investment trends.
Last week, in Authentic Patient Engagement, Pt. 1 - What It Is and How to Achieve It, I began this 2-part series exploring the modern patient’s heightened expectations of healthcare providers, along with the Loyale solutions that providers are leveraging to deliver it. This week, we’ll continue to examine patient expectations while digging more...
This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s perspective. Next week, we’ll dig deeper into the provider’s side of the relationship.
