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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Dan Peterson, Chairman and Founder

Written and/or edited by Loyale founder, Dan Peterson, the Loyale blog "The Journey" explores ideas and innovation to enrich the patient - provider relationship
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Recent Posts

Call it a Crusade: Why I Started Loyale Healthcare

by Dan Peterson, Chairman and Founder (Wednesday, Jan 9, 2019 2:58:59 PM)

Improving the financial dimension of the patient experience wasn’t a lifelong goal for me, and I didn’t start as a result of one single event. In fact, it was something of an accident that I took my career in this direction. But after I found myself on this path, I realized it was a goal to which I would be proud to commit my life. Here’s how...

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Managing Adaptive Change in Healthcare

by Dan Peterson, Chairman and Founder (Tuesday, Nov 27, 2018 3:58:04 PM)

Ronald Heifetz of the Harvard Kennedy School has argued that organizations experience two main types of change: technical and adaptive.

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How Self-Service and Automation Add Value to Patient Financial Engagement

by Dan Peterson, Chairman and Founder (Monday, Nov 12, 2018 2:25:44 PM)

Doing things yourself has always been part of the American way of life. Now, self-service options are more in demand than ever. From gas pumps to grocery store checkouts, virtually every consumer-facing business that has the opportunity to provide self-service is doing so. Healthcare providers cannot afford to ignore this trend, especially as...

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Strengthening Patient-Provider Relationships and Minimizing Physician Attrition

by Dan Peterson, Chairman and Founder (Tuesday, Oct 16, 2018 12:33:28 PM)

Today, the financial aspects of healthcare have a major impact on both patients’ experience and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place to resolve financial issues, conversations about cost end up getting pushed into the exam room. This takes the focus off of clinical care and...

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4 Best Practices for Patient Responsibility Portfolio Management

by Dan Peterson, Chairman and Founder (Wednesday, May 16, 2018 6:22:41 AM)

4 Best Practices for Patient Responsibility Portfolio Management 

A healthcare provider’s patient accounts receivable is like any financial asset: it has a face value on paper that may not reflect how much money it is actually worth. Regrettably, in many cases as little as 40 cents of every dollar is actually collected, with 52% written off and...

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Are Patients Now Customers Too?

by Dan Peterson, Chairman and Founder (Wednesday, Mar 7, 2018 9:24:00 AM)
In 2015, nearly a quarter of employees with healthcare coverage had high deductible plans, up from just 4 percent in 2006. That means they’re paying for healthcare the way they pay for everything else … like a real customer. What does that mean for providers?
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Recent Posts