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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Dan Peterson, Chairman and Founder

Written and/or edited by Loyale founder, Dan Peterson, the Loyale blog "The Journey" explores ideas and innovation to enrich the patient - provider relationship
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Recent Posts

Making the Case for Patient Financial Quality and Medical Quality

by Dan Peterson, Chairman and Founder (Wednesday, Feb 12, 2020 3:57:12 PM)

The Center for Medicare and Medicaid Services (CMS), Healthcare Financial Management Association (HFMA) and U.S. Congress among others are calling for improved transparency, better access and an end to aggressive healthcare collection tactics. Physicians are joining the chorus, with a sobering take on the health-related impacts of unaffordable...

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The American Healthcare System’s 800-pound Gorilla Has Spoken

by Dan Peterson, Chairman and Founder (Wednesday, Feb 5, 2020 7:13:23 AM)

Though the Center for Medicare and Medicaid Services’ updated Star Ratings and proposed rules on hospital price and quality transparency may be clumsy, even ineffective, their intentions are clear. The largest source of revenue to hospitals in the U.S. is setting a new, much higher bar for the way hospitals and payers help patients find and...

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Strengthening Patient-Provider Relationships and Minimizing Physician Attrition

by Dan Peterson, Chairman and Founder (Wednesday, Sep 18, 2019 1:17:00 PM)

Today, the financial aspects of healthcare have a major impact on both patients’ experiences and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place to resolve financial issues, conversations about cost end up getting pushed into the exam room. This takes the focus off of clinical care and...

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Authentic Patient Engagement, Pt. 2 - The New Provider/Patient Partnership

by Dan Peterson, Chairman and Founder (Monday, Aug 26, 2019 9:54:51 AM)

Last week, in Authentic Patient Engagement, Pt. 1 - What It Is and How to Achieve It, I began this 2-part series exploring the modern patient’s heightened expectations of healthcare providers, along with the Loyale solutions that providers are leveraging to deliver it. This week, we’ll continue to examine patient expectations while digging more...

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Authentic Patient Engagement: What It Is, and How to Achieve It – Pt.1

by Dan Peterson, Chairman and Founder (Tuesday, Aug 20, 2019 9:35:41 AM)

This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s perspective. Next week, we’ll dig deeper into the provider’s side of the relationship.

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The Three “I”s – Key Principles to Prosper in the Consumer-Driven Healthcare Market

by Dan Peterson, Chairman and Founder (Thursday, May 16, 2019 11:20:02 AM)

Exploring the journey to becoming a patient-centered organization, Loyale Healthcare and a nationwide healthcare provider client recently presented to a gathering of industry leaders in Finance, Accounting and Revenue Cycle Management. The principles this provider applied to its patient financial engagement initiative represent a proven roadmap...

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Call it a Crusade: Why I Started Loyale Healthcare

by Dan Peterson, Chairman and Founder (Wednesday, Jan 9, 2019 2:58:59 PM)

Improving the financial dimension of the patient experience wasn’t a lifelong goal for me, and I didn’t start as a result of one single event. In fact, it was something of an accident that I took my career in this direction. But after I found myself on this path, I realized it was a goal to which I would be proud to commit my life. Here’s how...

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Managing Adaptive Change in Healthcare

by Dan Peterson, Chairman and Founder (Tuesday, Nov 27, 2018 3:58:04 PM)

Ronald Heifetz of the Harvard Kennedy School has argued that organizations experience two main types of change: technical and adaptive. Technical change in an organization is generally easier because the problem is clearly defined and the right solution can be achieved using existing skill sets and a known playbook or methodology.

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How Self-Service and Automation Add Value to Patient Financial Engagement

by Dan Peterson, Chairman and Founder (Monday, Nov 12, 2018 2:25:44 PM)

Doing things yourself has always been part of the American way of life. Now, self-service options are more in demand than ever. From gas pumps to grocery store checkouts, virtually every consumer-facing business that has the opportunity to provide self-service is doing so. Healthcare providers cannot afford to ignore this trend, especially as...

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4 Best Practices for Patient Responsibility Portfolio Management

by Dan Peterson, Chairman and Founder (Wednesday, May 16, 2018 6:22:41 AM)

4 Best Practices for Patient Responsibility Portfolio Management 

A healthcare provider’s patient accounts receivable is like any financial asset: it has a face value on paper that may not reflect how much money it is actually worth. Regrettably, in many cases as little as 40 cents of every dollar is actually collected, with 52% written off and...

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