Healthcare’s many impressive adaptations to the pandemic crisis will leave a lasting legacy for a transformed industry. By emulating world class customer self-service operating models, hospitals and other providers have opened the door to critical cost saving opportunities and the retention and growth of patient relationships.

As a result of COVID-19, the American healthcare industry is on track to experience more than $200 Billion in financial losses through June 30, 2020. As the industry urgently seeks solutions - the recent, rapid embrace and deployment of telehealth holds one key to tackling hospital revenue cycle deficiencies and securing healthcare’s long-term...

Industry experts agree that the energy, creativity and collaboration that drove healthcare’s rapid response to the COVID-19 pandemic will also fuel the industry’s recovery. Leveraging technology to meet the new demands of a financially stressed patient population, health systems and hospitals have the opportunity to improve their operating...

Pummeled by unprecedented demand, unplanned expenses and a devastating disruption in ordinary business and revenue, hospitals and other healthcare providers are plotting a course toward the industry’s post-COVID-19 reality. To thrive in the “new normal”, providers will lean on technology to optimize care, support patients and their families and...

The COVID-19 crisis has hit hospitals and other healthcare providers with an unprecedented “financial triple whammy” from which some may not recover. As the downturn has laid bare many of the industry’s most ineffective systems, it also presents a remarkable opportunity to embrace digital contactless innovations to survive now and thrive later.

Health Systems and Hospitals are facing a COVID-19 induced financial crisis. With skyrocketing costs and lost revenue for elective and routine treatments, providers of all kinds are facing an uncertain future. As healthcare leaders begin to plan for the post-COVID environment, patients - and the revenue they represent - must be a crucial...

Many U.S. hospitals and other health care providers are dealing with the kind of burden our nation hasn’t seen for generations. For deliverers of care, the devastating effects of COVID-19  are being compounded by the disease’s impacts on clinicians’ well-being and institutions’ financial sustainability. As providers and patients look for...

Hospital financial performance is driven by three principal stakeholders; Medicare & Medicaid; Commercial Insurance, e.g. employer-sponsored health plans; and , increasingly, patients themselves. Last week, these stakeholders were joined by the federal government and the $100B allocated to the healthcare industry in the $2 Trillion Cares Act...

On March 9, 2020, the Office of the National Coordinator for Health Information Technology (ONC), under U.S. Dept of Health and Human Services (HHS) issued its final rules on healthcare interoperability and medical record ownership and access. These rules, titled the Cures Act Final Rules, align with complementary rules proposed by the Center...

Events have converged to force healthcare in America to a tipping point. Stressed by overwhelming financial burdens, better consumer experiences in other sectors and with the support of regulators, patients are flexing their consumer might to force change and stimulate disruption. Traditional providers are taking steps to remain relevant and...