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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Kevin Fleming, Chief Executive Officer

Recent Posts

Consumers are Online. Why Aren’t They Using Healthcare Provider Portals?

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 23, 2019 3:53:37 PM)

90% of Americans use the Internet, but only 25% use the patient portals offered by most hospitals. This digital disconnect impacts patient experiences and provider performance, but there is good news for providers who act to deliver rewarding online experiences.

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Tackling Surprise Medical Bills: The First Step Toward a Comprehensive Patient Financial Experience Strategy

by Kevin Fleming, Chief Executive Officer (Wednesday, Apr 10, 2019 9:55:50 AM)

Surprise medical bills are red-hot for regulators and legislators, even the president. Despite the challenges of finding a solution, there’s some good news for providers and their patients. 

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Surprise Medical Bills: The 6-Tools Providers Need to Prevent Them

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 26, 2019 3:55:44 PM)

Surprise medical bills have been a big problem for patients and consumers. The government is about to turn it into a problem for healthcare providers…now what?

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Healthcare’s Strategy for Patient Engagement & Patient Payments: If Hospitals Don’t Drive, Regulators Will

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 12, 2019 3:51:36 PM)

The trend of patient consumerism has gained a lot of steam in recent months, bolstered by administration policy proposals to force providers into more patient-friendly behavior. Successful providers must find the will to take the future into their own hands.

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HHS's New Rules on Interoperability and Patient Access: Health Records are Only the Beginning

by Kevin Fleming, Chief Executive Officer (Wednesday, Feb 20, 2019 10:50:13 AM)

Recently proposed new rules from two agencies of the U.S. Department of Health and Human Services are welcome signs of the healthcare industry’s inevitable inclusion with the rest of the consumer-driven U.S. economy. HHS’s rules represent a start, but patients are expecting much more.

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Exceed Patient Expectations With a Platform for Excellence

by Kevin Fleming, Chief Executive Officer (Wednesday, Jan 23, 2019 6:46:43 AM)

Patients are setting the bar higher than ever. They are demanding not only more transparency into hospitals’ clinical performance, but also greater convenience in all aspects of how they plan and pay for care. The shift to patient-driven revenue streams has introduced many new challenges for providers—but it has also created opportunities for...

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Thriving in a Cost-Conscious Healthcare Marketplace

by Kevin Fleming, Chief Executive Officer (Monday, Dec 10, 2018 1:21:34 PM)

The increase in patients’ individual financial responsibility poses a serious challenge to hospitals’ billing and collections practices, because institutional payers and individual patients behave in very different ways. Insurance companies and government payers require a lot of data in a structured, standardized process. Patients are much more...

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Defend Your Market Share in a Competitive Consumer-Driven Market

by Kevin Fleming, Chief Executive Officer (Monday, Oct 1, 2018 1:41:23 PM)

In a recent blog, we looked at how the playing field in healthcare is changing—and becoming more competitive. As more new players and merger-driven super-competitors enter the market, incumbent healthcare providers are facing unprecedented pressure on their market share.

To defend your patient base against these disruptors, you need to provide...

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5 Strategies for Successful Digital Patient Financial Engagement

by Kevin Fleming, Chief Executive Officer (Monday, Sep 10, 2018 1:46:05 PM)

The financial dimension of the patient experience is extremely important. Today’s patients know they’re responsible for a significant share of their medical costs, and they want to be able to make informed decisions about their own healthcare. However, providers need to engage patients on financial issues earlier and more effectively to meet...

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The Promise of Collaboration to Align Revenue Cycle with Care

by Kevin Fleming, Chief Executive Officer (Wednesday, Aug 15, 2018 10:17:08 AM)

The partnership between UCSF and Dignity Healthcare in the development of a patient engagement platform is an exciting leap in the realization of Holistic Patient Engagement Models and Partner Based Collaborations. 

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Recent Posts