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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Kevin Fleming, Chief Executive Officer

Recent Posts

Top Healthcare Trends for 2020 & Some Early Wins in the Quest for Transformation

by Kevin Fleming, Chief Executive Officer (Wednesday, Feb 19, 2020 1:45:16 PM)

The U.S. Healthcare industry is finding it cannot rely on traditional methods to solve its most daunting challenges. With pressure mounting from every corner, healthcare providers are making investments in nontraditional business models and smart technologies to accelerate their transition into the consumer-driven healthcare marketplace.

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Disruption and the “Retailization” of Healthcare

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 28, 2020 3:04:08 PM)

Healthcare in America is on the threshold of great change, driven by disruptive new technologies, regulatory pressure and increasingly assertive, value-sensitive consumers. Recently published analysis “The top eight predictions that will disrupt healthcare in 2020” presents traditional healthcare providers with a stark choice – adapt or lose...

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J.P. Morgan Healthcare Conference 2020 - Innovation, Efficiency & the Consumer

by Kevin Fleming, Chief Executive Officer (Wednesday, Jan 22, 2020 1:42:54 PM)

Several familiar themes emerged at the J.P. Morgan Annual Healthcare Conference in San Francisco last week, affirming the growing influence of patient consumerism and the importance of leveraging technology to reduce costs and improve care. Highlights provide an early glimpse into the early stages of healthcare’s transformation in America.

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Patient Pre- and Point-of-Service Pay Begins with Financial Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 14, 2020 8:21:51 AM)

Making it easy for patients to pay in advance or at point of service leads to a number of well-documented advantages for both hospitals and patients. But most hospitals lack the ability to engage with patients in a meaningful conversation about price, affordability and payment when it matters most.

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40 Percent of Hospital Revenue at Risk: Patient Loyalty is Imperative

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 7, 2020 12:17:30 PM)

With higher personal costs for healthcare care driving a dramatic shift in patient behavior, patient loyalty has never been more important - or more at risk. Hospitals and Health Systems are faced with a stark choice - Either improve revenues by delivering financial transparency, accessibility and technology, or watch market share and revenues...

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Healthcare Price Transparency: Doctors Need It Too

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 17, 2019 4:46:32 PM)

Physicians and other clinicians represent an important and often overlooked constituency in the debate about healthcare price transparency. With rising out-of-pocket costs causing patients to avoid, delay or ration care, doctors need information about price to design treatment plans their patients will actually follow.

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Hospital Budgets 2020: Resist the Cost-Cut Bias and Invest for Success

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 10, 2019 11:07:27 AM)

Most of us are familiar with the aphorism, “You have to spend money to make money”, but many health systems and hospitals have relied primarily on cost cutting to preserve deteriorating operating margins. As consumerism in healthcare continues to expand, providers must invest to improve efficiencies, engage consumers and drive growth.

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Medicare’s Price Transparency Rules Alone Don’t Deliver What Patients Need - a Patient-First Approach Does

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 19, 2019 4:02:11 PM)

The Center for Medicare and Medicaid Services has proposed far-reaching new rules requiring hospitals and health plans across the U.S. to make prices for many of their more common procedures available to the public. The industry is realizing that this alone will not empower patients with the tools they need - and finding patient-first ways to...

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Where’s My Pizza? A Winning New Vision for Transparency in Healthcare

by Kevin Fleming, Chief Executive Officer (Wednesday, Nov 13, 2019 1:54:02 PM)

The American healthcare industry is being called on to deliver more - more value, more satisfying patient experiences and ultimately, real patient transparency. By integrating clinical, financial and administrative functions, providers are finding that answering this call is the key to their own long-term success.

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Hospital Patient Revenue Cycle: Providers Can Turn Pain into Gain

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 5, 2019 3:04:28 PM)

When Healthcare Revenue Cycle Executives were asked what their top five pain points were, their responses painted a picture of an industry struggling to adapt to today’s increasingly consumer-driven marketplace and frustrated with the performance of existing systems. Some trailblazing providers are elevating revenue cycle and forging innovative...

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