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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Kevin Fleming, Chief Executive Officer

Recent Posts

Taking the Blinders Off Medicare’s Price Transparency Rules – A Healthcare Industry Alert

by Kevin Fleming, Chief Executive Officer (Wednesday, Aug 7, 2019 4:15:59 PM)

Consumerization in healthcare has taken a long time to gain critical mass, but newly proposed price transparency rules designed to increase hospital competition and reduce costs may force the industry to a tipping point. Though CMS’s rules fall well short of achieving their stated objectives, innovative hospitals are turning this challenge -...

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Why You Should Care About the High Cost of Healthcare Collections

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 31, 2019 10:25:41 AM)

Patients are struggling to pay their portion of healthcare costs, discouraging care and placing a crippling bad debt burden on healthcare providers. These financial stressors call for new approaches to better engage with empowered patient-consumers on their terms.

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A Concept Whose Time Has Come: One Bed - One Bill

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 16, 2019 6:31:05 PM)

Patients in the U.S. Healthcare System are forced to work with archaic systems that have not kept pace with changing economics and a much more demanding healthcare consumer. Bridging the gap between what patients expect and what they actually get calls for urgent but readily achievable action.

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We The Patients: Consumerism, Convenience & Technology

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 10, 2019 9:13:23 AM)

Borrowing from the principles embodied in the U.S. Constitution’s “We The People”, the U.S. Healthcare Industry is facing unprecedented transformation driven by a similar principle, “We The Patients”. Successful healthcare providers are finding ways to leverage existing assets to meet the high expectations of empowered patient/consumers.

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What a “Healthcare Platform” Is and Why It Should Matter to You

by Kevin Fleming, Chief Executive Officer (Monday, Jul 1, 2019 1:44:40 PM)

Chronic inefficiencies in the U.S. healthcare system are largely the product of fragmentation within the industry’s clinical, administrative and financial systems. Platform-enabled system integration has proven to be an essential remedy for providers determined to compete in the new healthcare economy.

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Electronic Medical Record Systems: Powerful for Clinical Engagement, A Liability for Patient Financial Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 18, 2019 3:27:34 PM)

First developed in the early 1970s as clinical data repositories, major developments in the early part of the 21st century propelled the evolution of EMR systems to keep pace with ever-expanding industry requirements. Though these systems offer many benefits, their considerable operating and financial costs have created blind spots that...

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The Big Money is Betting on Healthcare. What That Means for Providers and Patients

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 5, 2019 8:44:22 AM)

Big changes are under way in the American healthcare industry, with what should be positive outcomes for patients and providers in the long-term. Attracted by the industry’s gigantic share of the U.S. economy and the enormous potential for gains through innovation, at least one major U.S. bank has joined the ranks of venture capitalists,...

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5 New Rules that Could Change the Way You Deliver Healthcare

by Kevin Fleming, Chief Executive Officer (Tuesday, May 28, 2019 3:34:03 PM)

Whether or not one agrees that additional regulations are the best solution to the healthcare issues concerning Americans, it’s clear that more regulations are on their way. For industry innovators who lean in to these changes, we believe the prospects for longer-term success are promising, even groundbreaking. The challenge is finding the...

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Consumers are Online. Why Aren’t They Using Healthcare Provider Portals?

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 23, 2019 3:53:37 PM)

90% of Americans use the Internet, but only 25% use the patient portals offered by most hospitals. This digital disconnect impacts patient experiences and provider performance, but there is good news for providers who act to deliver rewarding online experiences.

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Tackling Surprise Medical Bills: The First Step Toward a Comprehensive Patient Financial Experience Strategy

by Kevin Fleming, Chief Executive Officer (Wednesday, Apr 10, 2019 9:55:50 AM)

Surprise medical bills are red-hot for regulators and legislators, even the president. Despite the challenges of finding a solution, there’s some good news for providers and their patients. 

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