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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Kevin Fleming, Chief Executive Officer

Recent Posts

Adapting to a Changing Playing Field in Healthcare

by Kevin Fleming, Chief Executive Officer (Monday, Aug 6, 2018 5:25:00 PM)

The healthcare market is changing. Decisions about care and spending are becoming increasingly consumer-driven, and new competitors are entering the marketplace to meet growing demand for cost-effective, convenient care. Hospitals need to adapt to this shift to retain patients and revenue streams.

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The Surprising Outcomes of Superior Patient Financial Engagement

by Kevin Fleming, Chief Executive Officer (Thursday, Jun 21, 2018 6:00:00 AM)

We've seen the risks revenue cycle leaders take by not treating patients like consumers (Consumerism is the New Ball Game), and we’ve learned about how offering payment options (Solving the Patient Pay Challenge) and creating a digital engagement platform (Mastering the Art of Digital Patient Engagement) can set an organization on a path to...

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Mastering the Art of Digital Patient Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 19, 2018 6:00:00 AM)

In the first two parts of this series, "Consumerism is the New Ball Game" and "Solving the Patient Pay Challenge" we’ve seen how rising out-of-pocket costs for patients negatively impacts both them and healthcare providers, and how offering payment options can boost patient experience and provider profitability. Along with payment options, many...

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Solving the Patient-Pay Challenge

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 13, 2018 10:53:26 PM)

In part one of this series, "Consumerism is the New Ball Game", we looked at the shifts happening in the healthcare industry. Though we painted a fairly dismal picture, we are confident savvy revenue cycle leaders will adapt to the new landscape and drive success for their organizations.

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Consumerism is the New Ball Game

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 6, 2018 6:00:00 AM)

The healthcare industry is in transition. Gone are the days when we’d treat a patient, send a claim to an insurance company or Medicare/Medicaid for adjudication, and then receive a payment quickly. Patients are now the third largest payer for healthcare services, and with that increased responsibility they bring new expectations.

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Recent Posts