Transforming the Patient-Provider Experience
90% of Americans use the Internet, but only 25% use the patient portals offered by most hospitals. This digital disconnect impacts patient experiences and provider performance, but there is good news for providers who act to deliver rewarding online experiences.
Surprise medical bills are red-hot for regulators and legislators, even the president. Despite the challenges of finding a solution, there’s some good news for providers and their patients.
Surprise medical bills have been a big problem for patients and consumers. The government is about to turn it into a problem for healthcare providers…now what?
The trend of patient consumerism has gained a lot of steam in recent months, bolstered by administration policy proposals to force providers into more patient-friendly behavior. Successful providers must find the will to take the future into their own hands.
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Recently proposed new rules from two agencies of the U.S. Department of Health and Human Services are welcome signs of the healthcare industry’s inevitable inclusion with the rest of the consumer-driven U.S. economy. HHS’s rules represent a start, but patients are expecting much more.
Patients are setting the bar higher than ever. They are demanding not only more transparency into hospitals’ clinical performance, but also greater convenience in all aspects of how they plan and pay for care. The shift to patient-driven revenue streams has introduced many new challenges for providers—but it has also created opportunities for...
The increase in patients’ individual financial responsibility poses a serious challenge to hospitals’ billing and collections practices, because institutional payers and individual patients behave in very different ways. Insurance companies and government payers require a lot of data in a structured, standardized process. Patients are much more...
In a recent blog, we looked at how the playing field in healthcare is changing—and becoming more competitive. As more new players and merger-driven super-competitors enter the market, incumbent healthcare providers are facing unprecedented pressure on their market share.
To defend your patient base against these disruptors, you need to provide...
The financial dimension of the patient experience is extremely important. Today’s patients know they’re responsible for a significant share of their medical costs, and they want to be able to make informed decisions about their own healthcare. However, providers need to engage patients on financial issues earlier and more effectively to meet...
The partnership between UCSF and Dignity Healthcare in the development of a patient engagement platform is an exciting leap in the realization of Holistic Patient Engagement Models and Partner Based Collaborations.
