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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

The Promise of Collaboration to Align Revenue Cycle with Care

by Kevin Fleming, Chief Executive Officer (Wednesday, Aug 15, 2018 10:17:08 AM)

The partnership between UCSF and Dignity Healthcare in the development of a patient engagement platform is an exciting leap in the realization of Holistic Patient Engagement Models and Partner Based Collaborations. 

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Adapting to a Changing Playing Field in Healthcare

by Kevin Fleming, Chief Executive Officer (Monday, Aug 6, 2018 5:25:00 PM)

The healthcare market is changing. Decisions about care and spending are becoming increasingly consumer-driven, and new competitors are entering the marketplace to meet growing demand for cost-effective, convenient care. Hospitals need to adapt to this shift to retain patients and revenue streams.

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The Surprising Outcomes of Superior Patient Financial Engagement

by Kevin Fleming, Chief Executive Officer (Thursday, Jun 21, 2018 6:00:00 AM)

We've seen the risks revenue cycle leaders take by not treating patients like consumers (Consumerism is the New Ball Game), and we’ve learned about how offering payment options (Solving the Patient Pay Challenge) and creating a digital engagement platform (Mastering the Art of Digital Patient Engagement) can set an organization on a path to...

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Mastering the Art of Digital Patient Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 19, 2018 6:00:00 AM)

In the first two parts of this series, "Consumerism is the New Ball Game" and "Solving the Patient Pay Challenge" we’ve seen how rising out-of-pocket costs for patients negatively impacts both them and healthcare providers, and how offering payment options can boost patient experience and provider profitability. Along with payment options, many...

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Solving the Patient-Pay Challenge

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 13, 2018 10:53:26 PM)

In part one of this series, "Consumerism is the New Ball Game", we looked at the shifts happening in the healthcare industry. Though we painted a fairly dismal picture, we are confident savvy revenue cycle leaders will adapt to the new landscape and drive success for their organizations.

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Consumerism is the New Ball Game

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 6, 2018 6:00:00 AM)

The healthcare industry is in transition. Gone are the days when we’d treat a patient, send a claim to an insurance company or Medicare/Medicaid for adjudication, and then receive a payment quickly. Patients are now the third largest payer for healthcare services, and with that increased responsibility they bring new expectations.

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4 Best Practices for Patient Responsibility Portfolio Management

by Dan Peterson, Chairman and Founder (Wednesday, May 16, 2018 6:22:41 AM)

4 Best Practices for Patient Responsibility Portfolio Management 

A healthcare provider’s patient accounts receivable is like any financial asset: it has a face value on paper that may not reflect how much money it is actually worth. Regrettably, in many cases as little as 40 cents of every dollar is actually collected, with 52% written off and...

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Are Patients Now Customers Too?

by Dan Peterson, Chairman and Founder (Wednesday, Mar 7, 2018 9:24:00 AM)
In 2015, nearly a quarter of employees with healthcare coverage had high deductible plans, up from just 4 percent in 2006. That means they’re paying for healthcare the way they pay for everything else … like a real customer. What does that mean for providers?
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Why does being a market leader matter?

by loyale (Sunday, Aug 6, 2017 11:03:19 PM)
I admit it. I hate to shop. But when I have to shop, I go to Nordstrom’s, not Macy’s. When I’m feeling like someone special and want to stay at a hotel I go with the Ritz Carlton instead of a Marriott or a Hilton. If traveling internationally, rather than regretting th at I don’t have my own jet I’ll choose  Emirates over American or United....
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It’s about more than just healthcare.

by loyale (Wednesday, Dec 7, 2016 11:32:52 PM)
Okay, I admit it. I have become a TED Talks addict. Current TV programming and news talk radio so distresses and bores me that lately I have taken to wandering the catalogue of TED Talks, specifically, TEDTalks Health.
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