xblog-banner.jpg.pagespeed.ic.gmQhElOlJU

The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Strengthening Patient-Provider Relationships and Minimizing Physician Attrition

by Dan Peterson, Chairman and Founder (Wednesday, Sep 18, 2019 1:17:00 PM)

Today, the financial aspects of healthcare have a major impact on both patients’ experiences and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place to resolve financial issues, conversations about cost end up getting pushed into the exam room. This takes the focus off of clinical care and...

Read More...

Why Financial Engagement Should Be On Every Provider's Priority List

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 10, 2019 4:02:49 PM)

The American healthcare industry is faced with thinning margins, skilled labor shortages, shifting consumer preferences, powerful new competitors and a host of other challenges both old and new. Health systems and hospitals are responding by recalibrating their strategic priorities and finding that successful patient financial engagement is...

Read More...

Private Equity Investments and the Drive for Innovation in Healthcare

by Kevin Fleming, Chief Executive Officer (Wednesday, Sep 4, 2019 2:59:12 PM)

Deep pockets, industry expertise, meticulous research and the quest for investment gains make Private Equity a powerful force for growth and innovation in healthcare. Healthcare providers can learn a lot about the future of the industry - and their place in it - by studying Private Equity investment trends.

Read More...

Authentic Patient Engagement, Pt. 2 - The New Provider/Patient Partnership

by Dan Peterson, Chairman and Founder (Monday, Aug 26, 2019 9:54:51 AM)

Last week, in Authentic Patient Engagement, Pt. 1 - What It Is and How to Achieve It, I began this 2-part series exploring the modern patient’s heightened expectations of healthcare providers, along with the Loyale solutions that providers are leveraging to deliver it. This week, we’ll continue to examine patient expectations while digging more...

Read More...

Authentic Patient Engagement: What It Is, and How to Achieve It – Pt.1

by Dan Peterson, Chairman and Founder (Tuesday, Aug 20, 2019 9:35:41 AM)

This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s perspective. Next week, we’ll dig deeper into the provider’s side of the relationship.

Read More...

Taking the Blinders Off Medicare’s Price Transparency Rules – A Healthcare Industry Alert

by Kevin Fleming, Chief Executive Officer (Wednesday, Aug 7, 2019 4:15:59 PM)

Consumerization in healthcare has taken a long time to gain critical mass, but newly proposed price transparency rules designed to increase hospital competition and reduce costs may force the industry to a tipping point. Though CMS’s rules fall well short of achieving their stated objectives, innovative hospitals are turning this challenge -...

Read More...

Why You Should Care About the High Cost of Healthcare Collections

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 31, 2019 10:25:41 AM)

Patients are struggling to pay their portion of healthcare costs, discouraging care and placing a crippling bad debt burden on healthcare providers. These financial stressors call for new approaches to better engage with empowered patient-consumers on their terms.

Read More...

A Concept Whose Time Has Come: One Bed - One Bill

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 16, 2019 6:31:05 PM)

Patients in the U.S. Healthcare System are forced to work with archaic systems that have not kept pace with changing economics and a much more demanding healthcare consumer. Bridging the gap between what patients expect and what they actually get calls for urgent but readily achievable action.

Read More...

We The Patients: Consumerism, Convenience & Technology

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 10, 2019 9:13:23 AM)

Borrowing from the principles embodied in the U.S. Constitution’s “We The People”, the U.S. Healthcare Industry is facing unprecedented transformation driven by a similar principle, “We The Patients”. Successful healthcare providers are finding ways to leverage existing assets to meet the high expectations of empowered patient/consumers.

Read More...

What a “Healthcare Platform” Is and Why It Should Matter to You

by Kevin Fleming, Chief Executive Officer (Monday, Jul 1, 2019 1:44:40 PM)

Chronic inefficiencies in the U.S. healthcare system are largely the product of fragmentation within the industry’s clinical, administrative and financial systems. Platform-enabled system integration has proven to be an essential remedy for providers determined to compete in the new healthcare economy.

Read More...

Recent Posts