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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

While Hospital Margins Shrink, Leaders Search for More Sustainable Operating Models

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 1, 2020 2:39:29 PM)

Recently updated healthcare industry research affirms the eroding financial performance of healthcare providers as a result of the COVID-19 crisis. But innovation inspired or accelerated by the crisis has set the stage for a more patient-centered reimagining of healthcare in America, especially as it applies to consumer choice and payment.

 

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What Healthcare Needs from the New Administration & What It Will Probably Get

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 24, 2020 11:21:06 AM)

Health system and hospital financial performance began to rebound in Q3 as volumes recovered from Q2’s suspension of elective or nonessential services. But with COVID-19 cases and hospitalizations now hitting all-time highs across the country, Healthcare is looking to the incoming administration for a coordinated federal response to the...

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COVID-19, a New Administration, and a Changing Marketplace. Now What?

by Kevin Fleming, Chief Executive Officer (Wednesday, Nov 11, 2020 1:46:09 PM)

Amidst the barrage of events profoundly affecting Americans in 2020, it can be difficult to envision what “normal” will look like when the crisis and election turmoil have passed. For healthcare, however, the signs are clear - and although the changes may not end up being as dramatic as some may have wanted (or feared), the economics of care...

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Health Systems, COVID-19 and the Redefined Healthcare Landscape in 2021 and Beyond

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 27, 2020 7:54:50 AM)

Just published survey results paint a picture of an industry in serious financial distress, but with the lessons learned and tools acquired to overcome today’s challenges and position for long-term growth. Many of the best-practices of the COVID-19 crisis will have a lasting impact on every stakeholder in the American healthcare system for...

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The Long-Term Impacts of COVID-19 on Healthcare Are Becoming Clear

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 15, 2020 11:45:38 AM)

Most healthcare providers were forced to defer longer-term strategic initiatives to deal with the urgent operational and financial challenges presented by the novel coronavirus pandemic. As health systems and hospitals have resumed long-term planning, investment and execution, the discoveries made during the COVID-19 crisis figure large in...

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4 Changes Healthcare Providers Must Embrace for Success After COVID

by Kevin Fleming, Chief Executive Officer (Wednesday, Sep 9, 2020 12:16:38 PM)

The healthcare marketplace was in the midst of change before the pandemic, but COVID-19 radically shortened the timetable. Health systems and hospitals planning for their recoveries must now consider how their patients would prefer to do business from now on – and it definitely isn’t business as usual.

 

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COVID-19: Healthcare Consumerism’s Tipping Point

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 1, 2020 9:25:43 AM)

Experts have been predicting for years that consumerism - the active, informed exercise of patient choice - would be the remedy to healthcare’s high costs and widespread inefficiencies. Historically, patients have lacked the tools and information needed to fulfill their roles in the provider-payer-patient transaction, but big changes caused by...

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Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 28, 2020 6:25:05 AM)

Despite billions in federal stimulus payouts, 2020 operating losses at America’s hospitals are projected to be between negative one percent and negative eleven percent because of financial disruption caused by the COVID-19 crisis. Fortunately, the key to healthcare’s recovery can be found in pandemic-stimulated, consumer-centered innovation...

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Financial Recovery for Health Systems is at Least a Year Away. Going Digital Can Accelerate It

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 24, 2020 10:52:27 AM)

The resounding success of telehealth in the American Healthcare industry’s response to the COVID-19 crisis is a clear indication of growing consumer preference for safer, more convenient and more affordable access to healthcare. As healthcare finally pivots into its own digital age, it must be sure to include every dimension of the patient care...

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Five Critical Operational and Financial Capabilities Required for Healthcare’s Financial Survival

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 16, 2020 3:30:53 PM)

As the American healthcare industry moves into the next tenuous phase of the COVID-19 crisis, it must find an equilibrium between two menacing threats - resurgent COVID-19 infections and hospitalizations and the suffering caused by the economic shutdown. Clinicians are planning for “disease suppression.” - but for healthcare providers,...

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