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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

The Long-Term Impacts of COVID-19 on Healthcare Are Becoming Clear

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 15, 2020 11:45:38 AM)

Most healthcare providers were forced to defer longer-term strategic initiatives to deal with the urgent operational and financial challenges presented by the novel coronavirus pandemic. As health systems and hospitals have resumed long-term planning, investment and execution, the discoveries made during the COVID-19 crisis figure large in...

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4 Changes Healthcare Providers Must Embrace for Success After COVID

by Kevin Fleming, Chief Executive Officer (Wednesday, Sep 9, 2020 12:16:38 PM)

The healthcare marketplace was in the midst of change before the pandemic, but COVID-19 radically shortened the timetable. Health systems and hospitals planning for their recoveries must now consider how their patients would prefer to do business from now on – and it definitely isn’t business as usual.

 

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COVID-19: Healthcare Consumerism’s Tipping Point

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 1, 2020 9:25:43 AM)

Experts have been predicting for years that consumerism - the active, informed exercise of patient choice - would be the remedy to healthcare’s high costs and widespread inefficiencies. Historically, patients have lacked the tools and information needed to fulfill their roles in the provider-payer-patient transaction, but big changes caused by...

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Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 28, 2020 6:25:05 AM)

Despite billions in federal stimulus payouts, 2020 operating losses at America’s hospitals are projected to be between negative one percent and negative eleven percent because of financial disruption caused by the COVID-19 crisis. Fortunately, the key to healthcare’s recovery can be found in pandemic-stimulated, consumer-centered innovation...

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Financial Recovery for Health Systems is at Least a Year Away. Going Digital Can Accelerate It

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 24, 2020 10:52:27 AM)

The resounding success of telehealth in the American Healthcare industry’s response to the COVID-19 crisis is a clear indication of growing consumer preference for safer, more convenient and more affordable access to healthcare. As healthcare finally pivots into its own digital age, it must be sure to include every dimension of the patient care...

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Five Critical Operational and Financial Capabilities Required for Healthcare’s Financial Survival

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 16, 2020 3:30:53 PM)

As the American healthcare industry moves into the next tenuous phase of the COVID-19 crisis, it must find an equilibrium between two menacing threats - resurgent COVID-19 infections and hospitalizations and the suffering caused by the economic shutdown. Clinicians are planning for “disease suppression.” - but for healthcare providers,...

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CFO Playbook - Turning Financial Trauma into Transformation

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 10, 2020 2:46:02 PM)

The COVID-19 crisis has had a devastating impact on healthcare providers’ financial performance. But the same kinds of digital innovations that helped drive the industry’s inspiring response to the public health crisis will fuel its financial recovery, setting the stage for better patient experiences and improved operating performance.

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To Recover After COVID-19, Healthcare Providers Must Advance Tools for Patient Self-Help

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 2, 2020 3:37:10 PM)

Healthcare’s many impressive adaptations to the pandemic crisis will leave a lasting legacy for a transformed industry. By emulating world class customer self-service operating models, hospitals and other providers have opened the door to critical cost saving opportunities and the retention and growth of patient relationships.

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Answering the $3 Trillion Question: Five Critical Strategies Essential to Healthcare's COVID-19 Financial Recovery

by Kevin Fleming, Chief Executive Officer (Tuesday, May 12, 2020 7:08:42 PM)

Industry experts agree that the energy, creativity and collaboration that drove healthcare’s rapid response to the COVID-19 pandemic will also fuel the industry’s recovery. Leveraging technology to meet the new demands of a financially stressed patient population, health systems and hospitals have the opportunity to improve their operating...

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Healthcare’s COVID-19 Recovery Plan is Beginning to Take Shape and Patient-Friendly Tech is Center Stage

by Kevin Fleming, Chief Executive Officer (Tuesday, May 5, 2020 2:00:38 PM)

Pummeled by unprecedented demand, unplanned expenses and a devastating disruption in ordinary business and revenue, hospitals and other healthcare providers are plotting a course toward the industry’s post-COVID-19 reality. To thrive in the “new normal”, providers will lean on technology to optimize care, support patients and their families and...

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