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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

The Trends Defining Healthcare’s Next Normal. The Hospital Financial Model They Require

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 13, 2020 11:39:03 AM)

Just published analysis calls out the six COVID-19-inspired trends that are driving transformation across the healthcare industry. As the industry begins planning for its post-COVID recovery and long-term success, its financial relationship with patients must become a strategic priority.

 

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Patients Love Virtual Health. Digital Financial Engagement Makes it Better.

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 6, 2020 10:53:14 AM)

Just published research reports that patients are very happy with their COVID-19- inspired virtual care experiences, but barriers to care threaten to reduce adoption and dampen satisfaction. To achieve a truly patient-centric experience, Hospitals and Health Systems must expand their vision for virtual care to include every patient experience...

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Surprise Bills are in the Headlines Again. Let's Solve the Problem

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 29, 2020 12:03:39 PM)

COVID-19 and the upcoming election have kept healthcare access and affordability at the center of the national debate for providers, payers (insurers), regulators and Congress. With all this pressure, 2021 may be the year for healthcare’s long-called-for transformation to a more patient centric operating model.

 

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4 Changes Healthcare Providers Must Embrace for Success After COVID

by Kevin Fleming, Chief Executive Officer (Wednesday, Sep 9, 2020 12:16:38 PM)

The healthcare marketplace was in the midst of change before the pandemic, but COVID-19 radically shortened the timetable. Health systems and hospitals planning for their recoveries must now consider how their patients would prefer to do business from now on – and it definitely isn’t business as usual.

 

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COVID-19: Healthcare Consumerism’s Tipping Point

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 1, 2020 9:25:43 AM)

Experts have been predicting for years that consumerism - the active, informed exercise of patient choice - would be the remedy to healthcare’s high costs and widespread inefficiencies. Historically, patients have lacked the tools and information needed to fulfill their roles in the provider-payer-patient transaction, but big changes caused by...

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Healthcare’s COVID-19 Secret Weapon – Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 14, 2020 6:44:55 AM)

Before the COVID-19 public health and economic crises, the healthcare industry had been slow to respond to changing expectations of the healthcare consumer, opening the door to disruptive new providers with more efficient, patient-friendly operating models. Digital innovation stimulated by the crisis will fuel healthcare’s recovery and...

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Financial Recovery for Health Systems is at Least a Year Away. Going Digital Can Accelerate It

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 24, 2020 10:52:27 AM)

The resounding success of telehealth in the American Healthcare industry’s response to the COVID-19 crisis is a clear indication of growing consumer preference for safer, more convenient and more affordable access to healthcare. As healthcare finally pivots into its own digital age, it must be sure to include every dimension of the patient care...

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Five Critical Operational and Financial Capabilities Required for Healthcare’s Financial Survival

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 16, 2020 3:30:53 PM)

As the American healthcare industry moves into the next tenuous phase of the COVID-19 crisis, it must find an equilibrium between two menacing threats - resurgent COVID-19 infections and hospitalizations and the suffering caused by the economic shutdown. Clinicians are planning for “disease suppression.” - but for healthcare providers,...

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CFO Playbook - Turning Financial Trauma into Transformation

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 10, 2020 2:46:02 PM)

The COVID-19 crisis has had a devastating impact on healthcare providers’ financial performance. But the same kinds of digital innovations that helped drive the industry’s inspiring response to the public health crisis will fuel its financial recovery, setting the stage for better patient experiences and improved operating performance.

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