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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Haven Shuts Down But Disruption Thrives

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 12, 2021 9:16:54 AM)

In 2018, corporate giants Amazon, Berkshire Hathaway and JP Morgan announced the launch of Haven, a joint venture to disrupt healthcare by making it more affordable and accessible. Initially hailed by industry experts and financial markets as a game-changing force for transformation, the disruption Haven promised has been rendered irrelevant by...

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Healthcare in the 2020s: The Consumer Rules

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 5, 2021 9:41:46 AM)

In the week between the Christmas and New Year holidays, the U.S. Congress took bipartisan action to include the regulation of surprise medical bills in its massive government funding and pandemic stimulus bill. Similar legislation failed to survive the resistance of interest groups a year ago, but recent events have triggered widening support...

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For Legacy Healthcare Providers, The Retail Threat Keeps Getting Bigger

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 8, 2020 1:25:58 PM)

COVID-19 has accelerated and expanded the plans of nationwide retail organizations intent on wooing healthcare consumers with greater convenience, better access, lower prices and a more customer-centered experience. Health systems and hospitals planning to resume growing after the pandemic will have to adjust to counter the competitive threat...

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While Hospital Margins Shrink, Leaders Search for More Sustainable Operating Models

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 1, 2020 2:39:29 PM)

Recently updated healthcare industry research affirms the eroding financial performance of healthcare providers as a result of the COVID-19 crisis. But innovation inspired or accelerated by the crisis has set the stage for a more patient-centered reimagining of healthcare in America, especially as it applies to consumer choice and payment.

 

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While Hospitals Fight COVID-19, The Competition is Getting Serious

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 17, 2020 3:23:28 PM)

The heroic efforts of health systems and hospitals to respond to the pandemic have accelerated innovation that will affect healthcare forever. As traditional healthcare providers emerge from the COVID-19 crisis into the New Health Economy, will they be prepared to do battle for healthcare consumers (and the dollars they direct) against a...

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COVID-19, a New Administration, and a Changing Marketplace. Now What?

by Kevin Fleming, Chief Executive Officer (Wednesday, Nov 11, 2020 1:46:09 PM)

Amidst the barrage of events profoundly affecting Americans in 2020, it can be difficult to envision what “normal” will look like when the crisis and election turmoil have passed. For healthcare, however, the signs are clear - and although the changes may not end up being as dramatic as some may have wanted (or feared), the economics of care...

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The Future for Virtual Health Care in a Consumer-Driven Marketplace

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 20, 2020 11:31:41 AM)

When the COVID-19 national health emergency was proclaimed in March of this year, telehealth skyrocketed. Made possible by regulatory waivers and healthcare providers’ rapid innovation, virtual care delivery has quickly become one of the biggest success stories of the crisis. The next phase in the development of this exciting new channel calls...

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Patients Love Virtual Health. Digital Financial Engagement Makes it Better.

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 6, 2020 10:53:14 AM)

Just published research reports that patients are very happy with their COVID-19- inspired virtual care experiences, but barriers to care threaten to reduce adoption and dampen satisfaction. To achieve a truly patient-centric experience, Hospitals and Health Systems must expand their vision for virtual care to include every patient experience...

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Surprise Bills are in the Headlines Again. Let's Solve the Problem

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 29, 2020 12:03:39 PM)

COVID-19 and the upcoming election have kept healthcare access and affordability at the center of the national debate for providers, payers (insurers), regulators and Congress. With all this pressure, 2021 may be the year for healthcare’s long-called-for transformation to a more patient centric operating model.

 

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Healthcare Affordability is More Than a Problem. It’s a Crisis

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 25, 2020 2:02:50 PM)

The findings of a just-published consumer survey confirm a disturbing financial condition affecting patients and the healthcare providers that serve them. Until improved systems for enhancing healthcare affordability are embraced, the financial security of patients and providers is threatened, whether consumers are insured, under-insured or...

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