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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Healthcare Affordability is More Than a Problem. It’s a Crisis

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 25, 2020 2:02:50 PM)

The findings of a just-published consumer survey confirm a disturbing financial condition affecting patients and the healthcare providers that serve them. Until improved systems for enhancing healthcare affordability are embraced, the financial security of patients and providers is threatened, whether consumers are insured, under-insured or...

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In Healthcare, All Signs Point to Digital Transformation

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 11, 2020 9:24:22 AM)

The global pandemic and healthcare have been constants in America’s news cycle since March, but developments during the first week of August 2020 are worthy of every stakeholder’s attention. As the industry continues to adjust to unprecedented challenges and demands, the role of virtual, digital care delivery has evolved from a temporary,...

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Healthcare’s COVID-19 Response Is a Window to the Industry’s Future

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 4, 2020 8:56:48 AM)

In their response to the novel coronavirus, healthcare providers in the United States quickly pivoted to alternative care delivery systems better suited to the extraordinary new needs of healthcare consumers. Forward-looking projections from multiple healthcare industry experts suggest that healthcare’s COVID-19 adaptations are just the...

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Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 28, 2020 6:25:05 AM)

Despite billions in federal stimulus payouts, 2020 operating losses at America’s hospitals are projected to be between negative one percent and negative eleven percent because of financial disruption caused by the COVID-19 crisis. Fortunately, the key to healthcare’s recovery can be found in pandemic-stimulated, consumer-centered innovation...

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Healthcare’s Economic Recovery Will Depend on Rapid Adoption of RCM Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 28, 2020 3:32:15 PM)

The COVID-19 crisis has hit hospitals and other healthcare providers with an unprecedented “financial triple whammy” from which some may not recover. As the downturn has laid bare many of the industry’s most ineffective systems, it also presents a remarkable opportunity to embrace digital contactless innovations to survive now and thrive later.

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The COVID-19 Financial Crisis: 6 Steps Hospitals Can Take Now to Help Their Patients and Themselves

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 31, 2020 2:43:37 PM)

Hospital financial performance is driven by three principal stakeholders; Medicare & Medicaid; Commercial Insurance, e.g. employer-sponsored health plans; and , increasingly, patients themselves. Last week, these stakeholders were joined by the federal government and the $100B allocated to the healthcare industry in the $2 Trillion Cares Act...

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ONC Cures Act Final Rules – Another Milestone for the Empowered Healthcare Consumer

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 10, 2020 3:39:29 PM)

On March 9, 2020, the Office of the National Coordinator for Health Information Technology (ONC), under U.S. Dept of Health and Human Services (HHS) issued its final rules on healthcare interoperability and medical record ownership and access. These rules, titled the Cures Act Final Rules, align with complementary rules proposed by the Center...

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Witnessing the Dawn of Healthcare’s Consumer Revolution

by Kevin Fleming, Chief Executive Officer (Wednesday, Mar 4, 2020 12:42:53 PM)

Events have converged to force healthcare in America to a tipping point. Stressed by overwhelming financial burdens, better consumer experiences in other sectors and with the support of regulators, patients are flexing their consumer might to force change and stimulate disruption. Traditional providers are taking steps to remain relevant and...

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Top Healthcare Trends for 2020 & Some Early Wins in the Quest for Transformation

by Kevin Fleming, Chief Executive Officer (Wednesday, Feb 19, 2020 1:45:16 PM)

The U.S. Healthcare industry is finding it cannot rely on traditional methods to solve its most daunting challenges. With pressure mounting from every corner, healthcare providers are making investments in nontraditional business models and smart technologies to accelerate their transition into the consumer-driven healthcare marketplace.

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The American Healthcare System’s 800-pound Gorilla Has Spoken

by Dan Peterson, Chairman and Founder (Wednesday, Feb 5, 2020 7:13:23 AM)

Though the Center for Medicare and Medicaid Services’ updated Star Ratings and proposed rules on hospital price and quality transparency may be clumsy, even ineffective, their intentions are clear. The largest source of revenue to hospitals in the U.S. is setting a new, much higher bar for the way hospitals and payers help patients find and...

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