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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

What Healthcare Needs from the New Administration & What It Will Probably Get

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 24, 2020 11:21:06 AM)

Health system and hospital financial performance began to rebound in Q3 as volumes recovered from Q2’s suspension of elective or nonessential services. But with COVID-19 cases and hospitalizations now hitting all-time highs across the country, Healthcare is looking to the incoming administration for a coordinated federal response to the...

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COVID-19, a New Administration, and a Changing Marketplace. Now What?

by Kevin Fleming, Chief Executive Officer (Wednesday, Nov 11, 2020 1:46:09 PM)

Amidst the barrage of events profoundly affecting Americans in 2020, it can be difficult to envision what “normal” will look like when the crisis and election turmoil have passed. For healthcare, however, the signs are clear - and although the changes may not end up being as dramatic as some may have wanted (or feared), the economics of care...

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Tackling Rampant Waste in Healthcare - A Guide for Healthcare Providers in the New Consumer-Driven Marketplace

by Kevin Fleming, Chief Executive Officer (Wednesday, Oct 9, 2019 10:11:29 AM)

Just-published research finds that one out of every four dollars spent on healthcare in the U.S. is wasted. In a system fraught with inefficiencies, some healthcare providers are taking steps to reduce waste, improve patient experiences and brighten their financial outlook.

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Six Ways to Engage Patients for Better Consumer and Provider Outcomes

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 1, 2019 4:29:13 PM)

Online or in-person, shopping in America has been transformed by the popularity and growth of eCommerce. A similar transformation is underway in healthcare. Will you be ready?

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Healthcare Cost Management - How to Achieve Your Goals and Remain Competitive

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 24, 2019 3:04:03 PM)

Health systems, Hospitals and other healthcare providers are being challenged to do more with less, even as patients are seeking more convenient and affordable alternatives. Some farsighted providers are finding ways to reduce their costs and grow market share.

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Taking the Blinders Off Medicare’s Price Transparency Rules – A Healthcare Industry Alert

by Kevin Fleming, Chief Executive Officer (Wednesday, Aug 7, 2019 4:15:59 PM)

Consumerization in healthcare has taken a long time to gain critical mass, but newly proposed price transparency rules designed to increase hospital competition and reduce costs may force the industry to a tipping point. Though CMS’s rules fall well short of achieving their stated objectives, innovative hospitals are turning this challenge -...

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A Concept Whose Time Has Come: One Bed - One Bill

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 16, 2019 6:31:05 PM)

Patients in the U.S. Healthcare System are forced to work with archaic systems that have not kept pace with changing economics and a much more demanding healthcare consumer. Bridging the gap between what patients expect and what they actually get calls for urgent but readily achievable action.

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5 New Rules that Could Change the Way You Deliver Healthcare

by Kevin Fleming, Chief Executive Officer (Tuesday, May 28, 2019 3:34:03 PM)

Whether or not one agrees that additional regulations are the best solution to the healthcare issues concerning Americans, it’s clear that more regulations are on their way. For industry innovators who lean in to these changes, we believe the prospects for longer-term success are promising, even groundbreaking. The challenge is finding the...

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