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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Healthcare’s COVID-19 Recovery Plan is Beginning to Take Shape and Patient-Friendly Tech is Center Stage

by Kevin Fleming, Chief Executive Officer (Tuesday, May 5, 2020 2:00:38 PM)

Pummeled by unprecedented demand, unplanned expenses and a devastating disruption in ordinary business and revenue, hospitals and other healthcare providers are plotting a course toward the industry’s post-COVID-19 reality. To thrive in the “new normal”, providers will lean on technology to optimize care, support patients and their families and...

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Witnessing the Dawn of Healthcare’s Consumer Revolution

by Kevin Fleming, Chief Executive Officer (Wednesday, Mar 4, 2020 12:42:53 PM)

Events have converged to force healthcare in America to a tipping point. Stressed by overwhelming financial burdens, better consumer experiences in other sectors and with the support of regulators, patients are flexing their consumer might to force change and stimulate disruption. Traditional providers are taking steps to remain relevant and...

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Making the Case for Patient Financial Quality and Medical Quality

by Dan Peterson, Chairman and Founder (Wednesday, Feb 12, 2020 3:57:12 PM)

The Center for Medicare and Medicaid Services (CMS), Healthcare Financial Management Association (HFMA) and U.S. Congress among others are calling for improved transparency, better access and an end to aggressive healthcare collection tactics. Physicians are joining the chorus, with a sobering take on the health-related impacts of unaffordable...

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The American Healthcare System’s 800-pound Gorilla Has Spoken

by Dan Peterson, Chairman and Founder (Wednesday, Feb 5, 2020 7:13:23 AM)

Though the Center for Medicare and Medicaid Services’ updated Star Ratings and proposed rules on hospital price and quality transparency may be clumsy, even ineffective, their intentions are clear. The largest source of revenue to hospitals in the U.S. is setting a new, much higher bar for the way hospitals and payers help patients find and...

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Patient Pre- and Point-of-Service Pay Begins with Financial Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 14, 2020 8:21:51 AM)

Making it easy for patients to pay in advance or at point of service leads to a number of well-documented advantages for both hospitals and patients. But most hospitals lack the ability to engage with patients in a meaningful conversation about price, affordability and payment when it matters most.

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40 Percent of Hospital Revenue at Risk: Patient Loyalty is Imperative

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 7, 2020 12:17:30 PM)

With higher personal costs for healthcare care driving a dramatic shift in patient behavior, patient loyalty has never been more important - or more at risk. Hospitals and Health Systems are faced with a stark choice - Either improve revenues by delivering financial transparency, accessibility and technology, or watch market share and revenues...

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Healthcare Price Transparency: Doctors Need It Too

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 17, 2019 4:46:32 PM)

Physicians and other clinicians represent an important and often overlooked constituency in the debate about healthcare price transparency. With rising out-of-pocket costs causing patients to avoid, delay or ration care, doctors need information about price to design treatment plans their patients will actually follow.

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Hospital Budgets 2020: Resist the Cost-Cut Bias and Invest for Success

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 10, 2019 11:07:27 AM)

Most of us are familiar with the aphorism, “You have to spend money to make money”, but many health systems and hospitals have relied primarily on cost cutting to preserve deteriorating operating margins. As consumerism in healthcare continues to expand, providers must invest to improve efficiencies, engage consumers and drive growth.

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Medicare’s Price Transparency Rules Alone Don’t Deliver What Patients Need - a Patient-First Approach Does

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 19, 2019 4:02:11 PM)

The Center for Medicare and Medicaid Services has proposed far-reaching new rules requiring hospitals and health plans across the U.S. to make prices for many of their more common procedures available to the public. The industry is realizing that this alone will not empower patients with the tools they need - and finding patient-first ways to...

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Where’s My Pizza? A Winning New Vision for Transparency in Healthcare

by Kevin Fleming, Chief Executive Officer (Wednesday, Nov 13, 2019 1:54:02 PM)

The American healthcare industry is being called on to deliver more - more value, more satisfying patient experiences and ultimately, real patient transparency. By integrating clinical, financial and administrative functions, providers are finding that answering this call is the key to their own long-term success.

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