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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Hospital Billing Practices are Under a Microscope and Providers Are Responding to the Public and Political Scrutiny

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 22, 2019 11:39:42 AM)

Several prominent healthcare providers and investors have been featured in recent, damaging national news stories about patient billing and collection tactics. But some hospitals are learning that improved transparency and communications make it possible to partner with patients to increase revenues and burnish their reputations.

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Tackling Rampant Waste in Healthcare - A Guide for Healthcare Providers in the New Consumer-Driven Marketplace

by Kevin Fleming, Chief Executive Officer (Wednesday, Oct 9, 2019 10:11:29 AM)

Just-published research finds that one out of every four dollars spent on healthcare in the U.S. is wasted. In a system fraught with inefficiencies, some healthcare providers are taking steps to reduce waste, improve patient experiences and brighten their financial outlook.

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Six Ways to Engage Patients for Better Consumer and Provider Outcomes

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 1, 2019 4:29:13 PM)

Online or in-person, shopping in America has been transformed by the popularity and growth of eCommerce. A similar transformation is underway in healthcare. Will you be ready?

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Healthcare Cost Management - How to Achieve Your Goals and Remain Competitive

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 24, 2019 3:04:03 PM)

Health systems, Hospitals and other healthcare providers are being challenged to do more with less, even as patients are seeking more convenient and affordable alternatives. Some farsighted providers are finding ways to reduce their costs and grow market share.

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Private Equity Investments and the Drive for Innovation in Healthcare

by Kevin Fleming, Chief Executive Officer (Wednesday, Sep 4, 2019 2:59:12 PM)

Deep pockets, industry expertise, meticulous research and the quest for investment gains make Private Equity a powerful force for growth and innovation in healthcare. Healthcare providers can learn a lot about the future of the industry - and their place in it - by studying Private Equity investment trends.

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Taking the Blinders Off Medicare’s Price Transparency Rules – A Healthcare Industry Alert

by Kevin Fleming, Chief Executive Officer (Wednesday, Aug 7, 2019 4:15:59 PM)

Consumerization in healthcare has taken a long time to gain critical mass, but newly proposed price transparency rules designed to increase hospital competition and reduce costs may force the industry to a tipping point. Though CMS’s rules fall well short of achieving their stated objectives, innovative hospitals are turning this challenge -...

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A Concept Whose Time Has Come: One Bed - One Bill

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 16, 2019 6:31:05 PM)

Patients in the U.S. Healthcare System are forced to work with archaic systems that have not kept pace with changing economics and a much more demanding healthcare consumer. Bridging the gap between what patients expect and what they actually get calls for urgent but readily achievable action.

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What a “Healthcare Platform” Is and Why It Should Matter to You

by Kevin Fleming, Chief Executive Officer (Monday, Jul 1, 2019 1:44:40 PM)

Chronic inefficiencies in the U.S. healthcare system are largely the product of fragmentation within the industry’s clinical, administrative and financial systems. Platform-enabled system integration has proven to be an essential remedy for providers determined to compete in the new healthcare economy.

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Electronic Medical Record Systems: Powerful for Clinical Engagement, A Liability for Patient Financial Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 18, 2019 3:27:34 PM)

First developed in the early 1970s as clinical data repositories, major developments in the early part of the 21st century propelled the evolution of EMR systems to keep pace with ever-expanding industry requirements. Though these systems offer many benefits, their considerable operating and financial costs have created blind spots that...

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The Big Money is Betting on Healthcare. What That Means for Providers and Patients

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 5, 2019 8:44:22 AM)

Big changes are under way in the American healthcare industry, with what should be positive outcomes for patients and providers in the long-term. Attracted by the industry’s gigantic share of the U.S. economy and the enormous potential for gains through innovation, at least one major U.S. bank has joined the ranks of venture capitalists,...

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