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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Is Amazon’s Expanding Push into Healthcare Anything for Health Systems to Worry About?

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 15, 2020 8:38:09 AM)

The online retail and web services giant continues to broaden its capabilities in the $3 Trillion dollar healthcare industry. Its unrivaled success at disrupting vulnerable industries with superior performance and customer-centered experiences should be a warning sign to hospitals and healthcare systems who are not yet planning to compete...

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While Hospitals Fight COVID-19, The Competition is Getting Serious

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 17, 2020 3:23:28 PM)

The heroic efforts of health systems and hospitals to respond to the pandemic have accelerated innovation that will affect healthcare forever. As traditional healthcare providers emerge from the COVID-19 crisis into the New Health Economy, will they be prepared to do battle for healthcare consumers (and the dollars they direct) against a...

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Health Systems, COVID-19 and the Redefined Healthcare Landscape in 2021 and Beyond

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 27, 2020 7:54:50 AM)

Just published survey results paint a picture of an industry in serious financial distress, but with the lessons learned and tools acquired to overcome today’s challenges and position for long-term growth. Many of the best-practices of the COVID-19 crisis will have a lasting impact on every stakeholder in the American healthcare system for...

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The Future for Virtual Health Care in a Consumer-Driven Marketplace

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 20, 2020 11:31:41 AM)

When the COVID-19 national health emergency was proclaimed in March of this year, telehealth skyrocketed. Made possible by regulatory waivers and healthcare providers’ rapid innovation, virtual care delivery has quickly become one of the biggest success stories of the crisis. The next phase in the development of this exciting new channel calls...

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The Trends Defining Healthcare’s Next Normal. The Hospital Financial Model They Require

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 13, 2020 11:39:03 AM)

Just published analysis calls out the six COVID-19-inspired trends that are driving transformation across the healthcare industry. As the industry begins planning for its post-COVID recovery and long-term success, its financial relationship with patients must become a strategic priority.

 

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The Long-Term Impacts of COVID-19 on Healthcare Are Becoming Clear

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 15, 2020 11:45:38 AM)

Most healthcare providers were forced to defer longer-term strategic initiatives to deal with the urgent operational and financial challenges presented by the novel coronavirus pandemic. As health systems and hospitals have resumed long-term planning, investment and execution, the discoveries made during the COVID-19 crisis figure large in...

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4 Changes Healthcare Providers Must Embrace for Success After COVID

by Kevin Fleming, Chief Executive Officer (Wednesday, Sep 9, 2020 12:16:38 PM)

The healthcare marketplace was in the midst of change before the pandemic, but COVID-19 radically shortened the timetable. Health systems and hospitals planning for their recoveries must now consider how their patients would prefer to do business from now on – and it definitely isn’t business as usual.

 

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COVID-19: Healthcare Consumerism’s Tipping Point

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 1, 2020 9:25:43 AM)

Experts have been predicting for years that consumerism - the active, informed exercise of patient choice - would be the remedy to healthcare’s high costs and widespread inefficiencies. Historically, patients have lacked the tools and information needed to fulfill their roles in the provider-payer-patient transaction, but big changes caused by...

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In Healthcare, All Signs Point to Digital Transformation

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 11, 2020 9:24:22 AM)

The global pandemic and healthcare have been constants in America’s news cycle since March, but developments during the first week of August 2020 are worthy of every stakeholder’s attention. As the industry continues to adjust to unprecedented challenges and demands, the role of virtual, digital care delivery has evolved from a temporary,...

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Healthcare’s COVID-19 Response Is a Window to the Industry’s Future

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 4, 2020 8:56:48 AM)

In their response to the novel coronavirus, healthcare providers in the United States quickly pivoted to alternative care delivery systems better suited to the extraordinary new needs of healthcare consumers. Forward-looking projections from multiple healthcare industry experts suggest that healthcare’s COVID-19 adaptations are just the...

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