The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

To Recover After COVID-19, Healthcare Providers Must Advance Tools for Patient Self-Help

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 2, 2020 3:37:10 PM)

Healthcare’s many impressive adaptations to the pandemic crisis will leave a lasting legacy for a transformed industry. By emulating world class customer self-service operating models, hospitals and other providers have opened the door to critical cost saving opportunities and the retention and growth of patient relationships.


Answering the $3 Trillion Question: Five Critical Strategies Essential to Healthcare's COVID-19 Financial Recovery

by Kevin Fleming, Chief Executive Officer (Tuesday, May 12, 2020 7:08:42 PM)

Industry experts agree that the energy, creativity and collaboration that drove healthcare’s rapid response to the COVID-19 pandemic will also fuel the industry’s recovery. Leveraging technology to meet the new demands of a financially stressed patient population, health systems and hospitals have the opportunity to improve their operating...


EHR Systems. The Cure Has Become Worse Than the Disease.

by Kevin Fleming, Chief Executive Officer (Tuesday, Feb 25, 2020 3:38:20 PM)

The U.S. Dept. of Health & Human Services recently announced a new strategy to reduce the administrative and regulatory burdens of electronic health record and other technology systems. Designed to give clinicians more time to focus on patient care, the strategy may fall well short of its objectives for better patient access and improved...


Top Healthcare Trends for 2020 & Some Early Wins in the Quest for Transformation

by Kevin Fleming, Chief Executive Officer (Wednesday, Feb 19, 2020 1:45:16 PM)

The U.S. Healthcare industry is finding it cannot rely on traditional methods to solve its most daunting challenges. With pressure mounting from every corner, healthcare providers are making investments in nontraditional business models and smart technologies to accelerate their transition into the consumer-driven healthcare marketplace.


The American Healthcare System’s 800-pound Gorilla Has Spoken

by Dan Peterson, Chairman and Founder (Wednesday, Feb 5, 2020 7:13:23 AM)

Though the Center for Medicare and Medicaid Services’ updated Star Ratings and proposed rules on hospital price and quality transparency may be clumsy, even ineffective, their intentions are clear. The largest source of revenue to hospitals in the U.S. is setting a new, much higher bar for the way hospitals and payers help patients find and...


Healthcare Price Transparency: Doctors Need It Too

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 17, 2019 4:46:32 PM)

Physicians and other clinicians represent an important and often overlooked constituency in the debate about healthcare price transparency. With rising out-of-pocket costs causing patients to avoid, delay or ration care, doctors need information about price to design treatment plans their patients will actually follow.


Hospital Budgets 2020: Resist the Cost-Cut Bias and Invest for Success

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 10, 2019 11:07:27 AM)

Most of us are familiar with the aphorism, “You have to spend money to make money”, but many health systems and hospitals have relied primarily on cost cutting to preserve deteriorating operating margins. As consumerism in healthcare continues to expand, providers must invest to improve efficiencies, engage consumers and drive growth.


Hospital Billing Practices are Under a Microscope and Providers Are Responding to the Public and Political Scrutiny

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 22, 2019 11:39:42 AM)

Several prominent healthcare providers and investors have been featured in recent, damaging national news stories about patient billing and collection tactics. But some hospitals are learning that improved transparency and communications make it possible to partner with patients to increase revenues and burnish their reputations.


Tackling Rampant Waste in Healthcare - A Guide for Healthcare Providers in the New Consumer-Driven Marketplace

by Kevin Fleming, Chief Executive Officer (Wednesday, Oct 9, 2019 10:11:29 AM)

Just-published research finds that one out of every four dollars spent on healthcare in the U.S. is wasted. In a system fraught with inefficiencies, some healthcare providers are taking steps to reduce waste, improve patient experiences and brighten their financial outlook.


Six Ways to Engage Patients for Better Consumer and Provider Outcomes

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 1, 2019 4:29:13 PM)

Online or in-person, shopping in America has been transformed by the popularity and growth of eCommerce. A similar transformation is underway in healthcare. Will you be ready?


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