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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Managing Adaptive Change in Healthcare

by Dan Peterson, Chairman and Founder (Tuesday, Nov 27, 2018 3:58:04 PM)

Ronald Heifetz of the Harvard Kennedy School has argued that organizations experience two main types of change: technical and adaptive.

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Strengthening Patient-Provider Relationships and Minimizing Physician Attrition

by Dan Peterson, Chairman and Founder (Tuesday, Oct 16, 2018 12:33:28 PM)

Today, the financial aspects of healthcare have a major impact on both patients’ experience and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place to resolve financial issues, conversations about cost end up getting pushed into the exam room. This takes the focus off of clinical care and...

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Defend Your Market Share in a Competitive Consumer-Driven Market

by Kevin Fleming, Chief Executive Officer (Monday, Oct 1, 2018 1:41:23 PM)

In a recent blog, we looked at how the playing field in healthcare is changing—and becoming more competitive. As more new players and merger-driven super-competitors enter the market, incumbent healthcare providers are facing unprecedented pressure on their market share.

To defend your patient base against these disruptors, you need to provide...

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Mastering the Art of Digital Patient Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 19, 2018 6:00:00 AM)

In the first two parts of this series, "Consumerism is the New Ball Game" and "Solving the Patient Pay Challenge" we’ve seen how rising out-of-pocket costs for patients negatively impacts both them and healthcare providers, and how offering payment options can boost patient experience and provider profitability. Along with payment options, many...

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Why does being a market leader matter?

by loyale (Sunday, Aug 6, 2017 11:03:19 PM)
I admit it. I hate to shop. But when I have to shop, I go to Nordstrom’s, not Macy’s. When I’m feeling like someone special and want to stay at a hotel I go with the Ritz Carlton instead of a Marriott or a Hilton. If traveling internationally, rather than regretting th at I don’t have my own jet I’ll choose  Emirates over American or United....
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