xblog-banner.jpg.pagespeed.ic.gmQhElOlJU

The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Why You Should Care About the High Cost of Healthcare Collections

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 31, 2019 10:25:41 AM)

Patients are struggling to pay their portion of healthcare costs, discouraging care and placing a crippling bad debt burden on healthcare providers. These financial stressors call for new approaches to better engage with empowered patient-consumers on their terms.

Read More...

A Concept Whose Time Has Come: One Bed - One Bill

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 16, 2019 6:31:05 PM)

Patients in the U.S. Healthcare System are forced to work with archaic systems that have not kept pace with changing economics and a much more demanding healthcare consumer. Bridging the gap between what patients expect and what they actually get calls for urgent but readily achievable action.

Read More...

Electronic Medical Record Systems: Powerful for Clinical Engagement, A Liability for Patient Financial Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 18, 2019 3:27:34 PM)

First developed in the early 1970s as clinical data repositories, major developments in the early part of the 21st century propelled the evolution of EMR systems to keep pace with ever-expanding industry requirements. Though these systems offer many benefits, their considerable operating and financial costs have created blind spots that...

Read More...

5 New Rules that Could Change the Way You Deliver Healthcare

by Kevin Fleming, Chief Executive Officer (Tuesday, May 28, 2019 3:34:03 PM)

Whether or not one agrees that additional regulations are the best solution to the healthcare issues concerning Americans, it’s clear that more regulations are on their way. For industry innovators who lean in to these changes, we believe the prospects for longer-term success are promising, even groundbreaking. The challenge is finding the...

Read More...

Consumers are Online. Why Aren’t They Using Healthcare Provider Portals?

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 23, 2019 3:53:37 PM)

90% of Americans use the Internet, but only 25% use the patient portals offered by most hospitals. This digital disconnect impacts patient experiences and provider performance, but there is good news for providers who act to deliver rewarding online experiences.

Read More...

Surprise Medical Bills: The 6-Tools Providers Need to Prevent Them

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 26, 2019 3:55:44 PM)

Surprise medical bills have been a big problem for patients and consumers. The government is about to turn it into a problem for healthcare providers…now what?

Read More...

Healthcare’s Strategy for Patient Engagement & Patient Payments: If Hospitals Don’t Drive, Regulators Will

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 12, 2019 3:51:36 PM)

The trend of patient consumerism has gained a lot of steam in recent months, bolstered by administration policy proposals to force providers into more patient-friendly behavior. Successful providers must find the will to take the future into their own hands.

{% video_player "embed_player" overrideable=False, type='scriptV4', hide_playlist=True,...
Read More...

HHS's New Rules on Interoperability and Patient Access: Health Records are Only the Beginning

by Kevin Fleming, Chief Executive Officer (Wednesday, Feb 20, 2019 10:50:13 AM)

Recently proposed new rules from two agencies of the U.S. Department of Health and Human Services are welcome signs of the healthcare industry’s inevitable inclusion with the rest of the consumer-driven U.S. economy. HHS’s rules represent a start, but patients are expecting much more.

Read More...

Call it a Crusade: Why I Started Loyale Healthcare

by Dan Peterson, Chairman and Founder (Wednesday, Jan 9, 2019 2:58:59 PM)

Improving the financial dimension of the patient experience wasn’t a lifelong goal for me, and I didn’t start as a result of one single event. In fact, it was something of an accident that I took my career in this direction. But after I found myself on this path, I realized it was a goal to which I would be proud to commit my life. Here’s how...

Read More...

Thriving in a Cost-Conscious Healthcare Marketplace

by Kevin Fleming, Chief Executive Officer (Monday, Dec 10, 2018 1:21:34 PM)

The increase in patients’ individual financial responsibility poses a serious challenge to hospitals’ billing and collections practices, because institutional payers and individual patients behave in very different ways. Insurance companies and government payers require a lot of data in a structured, standardized process. Patients are much more...

Read More...

Recent Posts