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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Haven Shuts Down But Disruption Thrives

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 12, 2021 9:16:54 AM)

In 2018, corporate giants Amazon, Berkshire Hathaway and JP Morgan announced the launch of Haven, a joint venture to disrupt healthcare by making it more affordable and accessible. Initially hailed by industry experts and financial markets as a game-changing force for transformation, the disruption Haven promised has been rendered irrelevant by...

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Healthcare in the 2020s: The Consumer Rules

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 5, 2021 9:41:46 AM)

In the week between the Christmas and New Year holidays, the U.S. Congress took bipartisan action to include the regulation of surprise medical bills in its massive government funding and pandemic stimulus bill. Similar legislation failed to survive the resistance of interest groups a year ago, but recent events have triggered widening support...

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Is Amazon’s Expanding Push into Healthcare Anything for Health Systems to Worry About?

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 15, 2020 8:38:09 AM)

The online retail and web services giant continues to broaden its capabilities in the $3 Trillion dollar healthcare industry. Its unrivaled success at disrupting vulnerable industries with superior performance and customer-centered experiences should be a warning sign to hospitals and healthcare systems who are not yet planning to compete...

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What Healthcare Needs from the New Administration & What It Will Probably Get

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 24, 2020 11:21:06 AM)

Health system and hospital financial performance began to rebound in Q3 as volumes recovered from Q2’s suspension of elective or nonessential services. But with COVID-19 cases and hospitalizations now hitting all-time highs across the country, Healthcare is looking to the incoming administration for a coordinated federal response to the...

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COVID-19, a New Administration, and a Changing Marketplace. Now What?

by Kevin Fleming, Chief Executive Officer (Wednesday, Nov 11, 2020 1:46:09 PM)

Amidst the barrage of events profoundly affecting Americans in 2020, it can be difficult to envision what “normal” will look like when the crisis and election turmoil have passed. For healthcare, however, the signs are clear - and although the changes may not end up being as dramatic as some may have wanted (or feared), the economics of care...

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Surprise Bills are in the Headlines Again. Let's Solve the Problem

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 29, 2020 12:03:39 PM)

COVID-19 and the upcoming election have kept healthcare access and affordability at the center of the national debate for providers, payers (insurers), regulators and Congress. With all this pressure, 2021 may be the year for healthcare’s long-called-for transformation to a more patient centric operating model.

 

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Healthcare Affordability is More Than a Problem. It’s a Crisis

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 25, 2020 2:02:50 PM)

The findings of a just-published consumer survey confirm a disturbing financial condition affecting patients and the healthcare providers that serve them. Until improved systems for enhancing healthcare affordability are embraced, the financial security of patients and providers is threatened, whether consumers are insured, under-insured or...

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Healthcare’s COVID-19 Response Is a Window to the Industry’s Future

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 4, 2020 8:56:48 AM)

In their response to the novel coronavirus, healthcare providers in the United States quickly pivoted to alternative care delivery systems better suited to the extraordinary new needs of healthcare consumers. Forward-looking projections from multiple healthcare industry experts suggest that healthcare’s COVID-19 adaptations are just the...

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Healthcare’s Economic Recovery Will Depend on Rapid Adoption of RCM Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 28, 2020 3:32:15 PM)

The COVID-19 crisis has hit hospitals and other healthcare providers with an unprecedented “financial triple whammy” from which some may not recover. As the downturn has laid bare many of the industry’s most ineffective systems, it also presents a remarkable opportunity to embrace digital contactless innovations to survive now and thrive later.

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ONC Cures Act Final Rules – Another Milestone for the Empowered Healthcare Consumer

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 10, 2020 3:39:29 PM)

On March 9, 2020, the Office of the National Coordinator for Health Information Technology (ONC), under U.S. Dept of Health and Human Services (HHS) issued its final rules on healthcare interoperability and medical record ownership and access. These rules, titled the Cures Act Final Rules, align with complementary rules proposed by the Center...

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