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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Healthcare Affordability is More Than a Problem. It’s a Crisis

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 25, 2020 2:02:50 PM)

The findings of a just-published consumer survey confirm a disturbing financial condition affecting patients and the healthcare providers that serve them. Until improved systems for enhancing healthcare affordability are embraced, the financial security of patients and providers is threatened, whether consumers are insured, under-insured or...

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Healthcare’s COVID-19 Response Is a Window to the Industry’s Future

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 4, 2020 8:56:48 AM)

In their response to the novel coronavirus, healthcare providers in the United States quickly pivoted to alternative care delivery systems better suited to the extraordinary new needs of healthcare consumers. Forward-looking projections from multiple healthcare industry experts suggest that healthcare’s COVID-19 adaptations are just the...

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Healthcare’s Economic Recovery Will Depend on Rapid Adoption of RCM Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 28, 2020 3:32:15 PM)

The COVID-19 crisis has hit hospitals and other healthcare providers with an unprecedented “financial triple whammy” from which some may not recover. As the downturn has laid bare many of the industry’s most ineffective systems, it also presents a remarkable opportunity to embrace digital contactless innovations to survive now and thrive later.

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ONC Cures Act Final Rules – Another Milestone for the Empowered Healthcare Consumer

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 10, 2020 3:39:29 PM)

On March 9, 2020, the Office of the National Coordinator for Health Information Technology (ONC), under U.S. Dept of Health and Human Services (HHS) issued its final rules on healthcare interoperability and medical record ownership and access. These rules, titled the Cures Act Final Rules, align with complementary rules proposed by the Center...

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Witnessing the Dawn of Healthcare’s Consumer Revolution

by Kevin Fleming, Chief Executive Officer (Wednesday, Mar 4, 2020 12:42:53 PM)

Events have converged to force healthcare in America to a tipping point. Stressed by overwhelming financial burdens, better consumer experiences in other sectors and with the support of regulators, patients are flexing their consumer might to force change and stimulate disruption. Traditional providers are taking steps to remain relevant and...

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The American Healthcare System’s 800-pound Gorilla Has Spoken

by Dan Peterson, Chairman and Founder (Wednesday, Feb 5, 2020 7:13:23 AM)

Though the Center for Medicare and Medicaid Services’ updated Star Ratings and proposed rules on hospital price and quality transparency may be clumsy, even ineffective, their intentions are clear. The largest source of revenue to hospitals in the U.S. is setting a new, much higher bar for the way hospitals and payers help patients find and...

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Patient Pre- and Point-of-Service Pay Begins with Financial Engagement

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 14, 2020 8:21:51 AM)

Making it easy for patients to pay in advance or at point of service leads to a number of well-documented advantages for both hospitals and patients. But most hospitals lack the ability to engage with patients in a meaningful conversation about price, affordability and payment when it matters most.

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Medicare’s Price Transparency Rules Alone Don’t Deliver What Patients Need - a Patient-First Approach Does

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 19, 2019 4:02:11 PM)

The Center for Medicare and Medicaid Services has proposed far-reaching new rules requiring hospitals and health plans across the U.S. to make prices for many of their more common procedures available to the public. The industry is realizing that this alone will not empower patients with the tools they need - and finding patient-first ways to...

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Hospital Billing Practices are Under a Microscope and Providers Are Responding to the Public and Political Scrutiny

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 22, 2019 11:39:42 AM)

Several prominent healthcare providers and investors have been featured in recent, damaging national news stories about patient billing and collection tactics. But some hospitals are learning that improved transparency and communications make it possible to partner with patients to increase revenues and burnish their reputations.

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Addressing Patient Financial Toxicity for the Oncology Industry

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 15, 2019 10:59:54 AM)

The financial impact of cancer treatment can be so severe for patients and their families that it’s been described as “financial toxicity”. For oncologists, a thoughtful patient financial strategy is critical to patient and provider well-being.

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