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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

The Future for Virtual Health Care in a Consumer-Driven Marketplace

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 20, 2020 11:31:41 AM)

When the COVID-19 national health emergency was proclaimed in March of this year, telehealth skyrocketed. Made possible by regulatory waivers and healthcare providers’ rapid innovation, virtual care delivery has quickly become one of the biggest success stories of the crisis. The next phase in the development of this exciting new channel calls...

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COVID-19: Healthcare Consumerism’s Tipping Point

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 1, 2020 9:25:43 AM)

Experts have been predicting for years that consumerism - the active, informed exercise of patient choice - would be the remedy to healthcare’s high costs and widespread inefficiencies. Historically, patients have lacked the tools and information needed to fulfill their roles in the provider-payer-patient transaction, but big changes caused by...

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In Healthcare, All Signs Point to Digital Transformation

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 11, 2020 9:24:22 AM)

The global pandemic and healthcare have been constants in America’s news cycle since March, but developments during the first week of August 2020 are worthy of every stakeholder’s attention. As the industry continues to adjust to unprecedented challenges and demands, the role of virtual, digital care delivery has evolved from a temporary,...

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Healthcare’s COVID-19 Response Is a Window to the Industry’s Future

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 4, 2020 8:56:48 AM)

In their response to the novel coronavirus, healthcare providers in the United States quickly pivoted to alternative care delivery systems better suited to the extraordinary new needs of healthcare consumers. Forward-looking projections from multiple healthcare industry experts suggest that healthcare’s COVID-19 adaptations are just the...

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Top Healthcare Trends for 2020 & Some Early Wins in the Quest for Transformation

by Kevin Fleming, Chief Executive Officer (Wednesday, Feb 19, 2020 1:45:16 PM)

The U.S. Healthcare industry is finding it cannot rely on traditional methods to solve its most daunting challenges. With pressure mounting from every corner, healthcare providers are making investments in nontraditional business models and smart technologies to accelerate their transition into the consumer-driven healthcare marketplace.

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Where’s My Pizza? A Winning New Vision for Transparency in Healthcare

by Kevin Fleming, Chief Executive Officer (Wednesday, Nov 13, 2019 1:54:02 PM)

The American healthcare industry is being called on to deliver more - more value, more satisfying patient experiences and ultimately, real patient transparency. By integrating clinical, financial and administrative functions, providers are finding that answering this call is the key to their own long-term success.

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Hospital Patient Revenue Cycle: Providers Can Turn Pain into Gain

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 5, 2019 3:04:28 PM)

When Healthcare Revenue Cycle Executives were asked what their top five pain points were, their responses painted a picture of an industry struggling to adapt to today’s increasingly consumer-driven marketplace and frustrated with the performance of existing systems. Some trailblazing providers are elevating revenue cycle and forging innovative...

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Why You Should Care About the High Cost of Healthcare Collections

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 31, 2019 10:25:41 AM)

Patients are struggling to pay their portion of healthcare costs, discouraging care and placing a crippling bad debt burden on healthcare providers. These financial stressors call for new approaches to better engage with empowered patient-consumers on their terms.

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We The Patients: Consumerism, Convenience & Technology

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 10, 2019 9:13:23 AM)

Borrowing from the principles embodied in the U.S. Constitution’s “We The People”, the U.S. Healthcare Industry is facing unprecedented transformation driven by a similar principle, “We The Patients”. Successful healthcare providers are finding ways to leverage existing assets to meet the high expectations of empowered patient/consumers.

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5 New Rules that Could Change the Way You Deliver Healthcare

by Kevin Fleming, Chief Executive Officer (Tuesday, May 28, 2019 3:34:03 PM)

Whether or not one agrees that additional regulations are the best solution to the healthcare issues concerning Americans, it’s clear that more regulations are on their way. For industry innovators who lean in to these changes, we believe the prospects for longer-term success are promising, even groundbreaking. The challenge is finding the...

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