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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Exceed Patient Expectations With a Platform for Excellence

by Kevin Fleming, Chief Executive Officer (Wednesday, Jan 23, 2019 6:46:43 AM)

Patients are setting the bar higher than ever. They are demanding not only more transparency into hospitals’ clinical performance, but also greater convenience in all aspects of how they plan and pay for care. The shift to patient-driven revenue streams has introduced many new challenges for providers—but it has also created opportunities for...

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Call it a Crusade: Why I Started Loyale Healthcare

by Dan Peterson, Chairman and Founder (Wednesday, Jan 9, 2019 2:58:59 PM)

Improving the financial dimension of the patient experience wasn’t a lifelong goal for me, and I didn’t start as a result of one single event. In fact, it was something of an accident that I took my career in this direction. But after I found myself on this path, I realized it was a goal to which I would be proud to commit my life. Here’s how...

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Thriving in a Cost-Conscious Healthcare Marketplace

by Kevin Fleming, Chief Executive Officer (Monday, Dec 10, 2018 1:21:34 PM)

The increase in patients’ individual financial responsibility poses a serious challenge to hospitals’ billing and collections practices, because institutional payers and individual patients behave in very different ways. Insurance companies and government payers require a lot of data in a structured, standardized process. Patients are much more...

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The Promise of Collaboration to Align Revenue Cycle with Care

by Kevin Fleming, Chief Executive Officer (Wednesday, Aug 15, 2018 10:17:08 AM)

The partnership between UCSF and Dignity Healthcare in the development of a patient engagement platform is an exciting leap in the realization of Holistic Patient Engagement Models and Partner Based Collaborations. 

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The Surprising Outcomes of Superior Patient Financial Engagement

by Kevin Fleming, Chief Executive Officer (Thursday, Jun 21, 2018 6:00:00 AM)

We've seen the risks revenue cycle leaders take by not treating patients like consumers (Consumerism is the New Ball Game), and we’ve learned about how offering payment options (Solving the Patient Pay Challenge) and creating a digital engagement platform (Mastering the Art of Digital Patient Engagement) can set an organization on a path to...

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4 Best Practices for Patient Responsibility Portfolio Management

by Dan Peterson, Chairman and Founder (Wednesday, May 16, 2018 6:22:41 AM)

4 Best Practices for Patient Responsibility Portfolio Management 

A healthcare provider’s patient accounts receivable is like any financial asset: it has a face value on paper that may not reflect how much money it is actually worth. Regrettably, in many cases as little as 40 cents of every dollar is actually collected, with 52% written off and...

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Are Patients Now Customers Too?

by Dan Peterson, Chairman and Founder (Wednesday, Mar 7, 2018 9:24:00 AM)
In 2015, nearly a quarter of employees with healthcare coverage had high deductible plans, up from just 4 percent in 2006. That means they’re paying for healthcare the way they pay for everything else … like a real customer. What does that mean for providers?
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Why does being a market leader matter?

by loyale (Sunday, Aug 6, 2017 11:03:19 PM)
I admit it. I hate to shop. But when I have to shop, I go to Nordstrom’s, not Macy’s. When I’m feeling like someone special and want to stay at a hotel I go with the Ritz Carlton instead of a Marriott or a Hilton. If traveling internationally, rather than regretting th at I don’t have my own jet I’ll choose  Emirates over American or United....
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