The Journey

This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s perspective. Next week, we’ll dig deeper into the provider’s side of the relationship.

Patients are struggling to pay their portion of healthcare costs, discouraging care and placing a crippling bad debt burden on healthcare providers. These financial stressors call for new approaches to better engage with empowered patient-consumers on their terms.

Borrowing from the principles embodied in the U.S. Constitution’s “We The People”, the U.S. Healthcare Industry is facing unprecedented transformation driven by a similar principle, “We The Patients”. Successful healthcare providers are finding ways to leverage existing assets to meet the high expectations of empowered patient/consumers.

Chronic inefficiencies in the U.S. healthcare system are largely the product of fragmentation within the industry’s clinical, administrative and financial systems. Platform-enabled system integration has proven to be an essential remedy for providers determined to compete in the new healthcare economy.

Big changes are under way in the American healthcare industry, with what should be positive outcomes for patients and providers in the long-term. Attracted by the industry’s gigantic share of the U.S. economy and the enormous potential for gains through innovation, at least one major U.S. bank has joined the ranks of venture capitalists,...

Exploring the journey to becoming a patient-centered organization, Loyale Healthcare and a nationwide healthcare provider client recently presented to a gathering of industry leaders in Finance, Accounting and Revenue Cycle Management. The principles this provider applied to its patient financial engagement initiative represent a proven roadmap...

90% of Americans use the Internet, but only 25% use the patient portals offered by most hospitals. This digital disconnect impacts patient experiences and provider performance, but there is good news for providers who act to deliver rewarding online experiences.

Surprise medical bills are red-hot for regulators and legislators, even the president. Despite the challenges of finding a solution, there’s some good news for providers and their patients. 

Surprise medical bills have been a big problem for patients and consumers. The government is about to turn it into a problem for healthcare providers…now what?

The trend of patient consumerism has gained a lot of steam in recent months, bolstered by administration policy proposals to force providers into more patient-friendly behavior. Successful providers must find the will to take the future into their own hands.