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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Hospital Patient Revenue Cycle: Providers Can Turn Pain into Gain

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 5, 2019 3:04:28 PM)

When Healthcare Revenue Cycle Executives were asked what their top five pain points were, their responses painted a picture of an industry struggling to adapt to today’s increasingly consumer-driven marketplace and frustrated with the performance of existing systems. Some trailblazing providers are elevating revenue cycle and forging innovative...

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How Ambulatory Surgical Centers are Leveraging Patient Engagement to Grow Market Share & What Hospitals Can Do to Compete

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 29, 2019 1:13:04 PM)

Fueled by America’s ageing population, growing occurrences of chronic disease and the high cost of healthcare, Ambulatory Surgical Centers (ASCs) are wielding their reputation for better patient engagement and lower cost to attract a growing share of the healthcare market. Hospitals and other full-service providers are finding new ways to...

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Hospital Billing Practices are Under a Microscope and Providers Are Responding to the Public and Political Scrutiny

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 22, 2019 11:39:42 AM)

Several prominent healthcare providers and investors have been featured in recent, damaging national news stories about patient billing and collection tactics. But some hospitals are learning that improved transparency and communications make it possible to partner with patients to increase revenues and burnish their reputations.

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Addressing Patient Financial Toxicity for the Oncology Industry

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 15, 2019 10:59:54 AM)

The financial impact of cancer treatment can be so severe for patients and their families that it’s been described as “financial toxicity”. For oncologists, a thoughtful patient financial strategy is critical to patient and provider well-being.

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Six Ways to Engage Patients for Better Consumer and Provider Outcomes

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 1, 2019 4:29:13 PM)

Online or in-person, shopping in America has been transformed by the popularity and growth of eCommerce. A similar transformation is underway in healthcare. Will you be ready?

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Healthcare Cost Management - How to Achieve Your Goals and Remain Competitive

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 24, 2019 3:04:03 PM)

Health systems, Hospitals and other healthcare providers are being challenged to do more with less, even as patients are seeking more convenient and affordable alternatives. Some farsighted providers are finding ways to reduce their costs and grow market share.

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Strengthening Patient-Provider Relationships and Minimizing Physician Attrition

by Dan Peterson, Chairman and Founder (Wednesday, Sep 18, 2019 1:17:00 PM)

Today, the financial aspects of healthcare have a major impact on both patients’ experiences and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place to resolve financial issues, conversations about cost end up getting pushed into the exam room. This takes the focus off of clinical care and...

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Why Financial Engagement Should Be On Every Provider's Priority List

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 10, 2019 4:02:49 PM)

The American healthcare industry is faced with thinning margins, skilled labor shortages, shifting consumer preferences, powerful new competitors and a host of other challenges both old and new. Health systems and hospitals are responding by recalibrating their strategic priorities and finding that successful patient financial engagement is...

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Authentic Patient Engagement, Pt. 2 - The New Provider/Patient Partnership

by Dan Peterson, Chairman and Founder (Monday, Aug 26, 2019 9:54:51 AM)

Last week, in Authentic Patient Engagement, Pt. 1 - What It Is and How to Achieve It, I began this 2-part series exploring the modern patient’s heightened expectations of healthcare providers, along with the Loyale solutions that providers are leveraging to deliver it. This week, we’ll continue to examine patient expectations while digging more...

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Authentic Patient Engagement: What It Is, and How to Achieve It – Pt.1

by Dan Peterson, Chairman and Founder (Tuesday, Aug 20, 2019 9:35:41 AM)

This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s perspective. Next week, we’ll dig deeper into the provider’s side of the relationship.

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