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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Haven Shuts Down But Disruption Thrives

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 12, 2021 9:16:54 AM)

In 2018, corporate giants Amazon, Berkshire Hathaway and JP Morgan announced the launch of Haven, a joint venture to disrupt healthcare by making it more affordable and accessible. Initially hailed by industry experts and financial markets as a game-changing force for transformation, the disruption Haven promised has been rendered irrelevant by...

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What Healthcare Needs from the New Administration & What It Will Probably Get

by Kevin Fleming, Chief Executive Officer (Tuesday, Nov 24, 2020 11:21:06 AM)

Health system and hospital financial performance began to rebound in Q3 as volumes recovered from Q2’s suspension of elective or nonessential services. But with COVID-19 cases and hospitalizations now hitting all-time highs across the country, Healthcare is looking to the incoming administration for a coordinated federal response to the...

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Patients Love Virtual Health. Digital Financial Engagement Makes it Better.

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 6, 2020 10:53:14 AM)

Just published research reports that patients are very happy with their COVID-19- inspired virtual care experiences, but barriers to care threaten to reduce adoption and dampen satisfaction. To achieve a truly patient-centric experience, Hospitals and Health Systems must expand their vision for virtual care to include every patient experience...

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Surprise Bills are in the Headlines Again. Let's Solve the Problem

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 29, 2020 12:03:39 PM)

COVID-19 and the upcoming election have kept healthcare access and affordability at the center of the national debate for providers, payers (insurers), regulators and Congress. With all this pressure, 2021 may be the year for healthcare’s long-called-for transformation to a more patient centric operating model.

 

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4 Changes Healthcare Providers Must Embrace for Success After COVID

by Kevin Fleming, Chief Executive Officer (Wednesday, Sep 9, 2020 12:16:38 PM)

The healthcare marketplace was in the midst of change before the pandemic, but COVID-19 radically shortened the timetable. Health systems and hospitals planning for their recoveries must now consider how their patients would prefer to do business from now on – and it definitely isn’t business as usual.

 

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Virtual Health Demands Virtual, Affordable Patient Payment

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 18, 2020 1:35:34 PM)

However it is labeled - virtual Health, telehealth or digital care delivery - the ability for millions of Americans to get the care they needed while observing stay-at-home orders and protecting themselves from exposure has been a game changer for every healthcare system stakeholder during the COVID-19 crisis. Out of urgency, Telehealth has...

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Healthcare’s COVID-19 Response Is a Window to the Industry’s Future

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 4, 2020 8:56:48 AM)

In their response to the novel coronavirus, healthcare providers in the United States quickly pivoted to alternative care delivery systems better suited to the extraordinary new needs of healthcare consumers. Forward-looking projections from multiple healthcare industry experts suggest that healthcare’s COVID-19 adaptations are just the...

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Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 28, 2020 6:25:05 AM)

Despite billions in federal stimulus payouts, 2020 operating losses at America’s hospitals are projected to be between negative one percent and negative eleven percent because of financial disruption caused by the COVID-19 crisis. Fortunately, the key to healthcare’s recovery can be found in pandemic-stimulated, consumer-centered innovation...

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COVID-19 and the Growing Demand for Healthcare Transparency

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 21, 2020 2:15:39 PM)

The COVID-19 pandemic has caused historic financial disruption for healthcare providers and healthcare consumers, causing consumers and their legislative representatives to demand better transparency - now. As providers struggle to deal with multiple public health and operational crises of their own, a better approach to transparency promises...

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Healthcare’s COVID-19 Secret Weapon – Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 14, 2020 6:44:55 AM)

Before the COVID-19 public health and economic crises, the healthcare industry had been slow to respond to changing expectations of the healthcare consumer, opening the door to disruptive new providers with more efficient, patient-friendly operating models. Digital innovation stimulated by the crisis will fuel healthcare’s recovery and...

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