xblog-banner.jpg.pagespeed.ic.gmQhElOlJU

The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Patients Love Virtual Health. Digital Financial Engagement Makes it Better.

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 6, 2020 10:53:14 AM)

Just published research reports that patients are very happy with their COVID-19- inspired virtual care experiences, but barriers to care threaten to reduce adoption and dampen satisfaction. To achieve a truly patient-centric experience, Hospitals and Health Systems must expand their vision for virtual care to include every patient experience...

Read More...

Surprise Bills are in the Headlines Again. Let's Solve the Problem

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 29, 2020 12:03:39 PM)

COVID-19 and the upcoming election have kept healthcare access and affordability at the center of the national debate for providers, payers (insurers), regulators and Congress. With all this pressure, 2021 may be the year for healthcare’s long-called-for transformation to a more patient centric operating model.

 

Read More...

4 Changes Healthcare Providers Must Embrace for Success After COVID

by Kevin Fleming, Chief Executive Officer (Wednesday, Sep 9, 2020 12:16:38 PM)

The healthcare marketplace was in the midst of change before the pandemic, but COVID-19 radically shortened the timetable. Health systems and hospitals planning for their recoveries must now consider how their patients would prefer to do business from now on – and it definitely isn’t business as usual.

 

Read More...

Virtual Health Demands Virtual, Affordable Patient Payment

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 18, 2020 1:35:34 PM)

However it is labeled - virtual Health, telehealth or digital care delivery - the ability for millions of Americans to get the care they needed while observing stay-at-home orders and protecting themselves from exposure has been a game changer for every healthcare system stakeholder during the COVID-19 crisis. Out of urgency, Telehealth has...

Read More...

Healthcare’s COVID-19 Response Is a Window to the Industry’s Future

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 4, 2020 8:56:48 AM)

In their response to the novel coronavirus, healthcare providers in the United States quickly pivoted to alternative care delivery systems better suited to the extraordinary new needs of healthcare consumers. Forward-looking projections from multiple healthcare industry experts suggest that healthcare’s COVID-19 adaptations are just the...

Read More...

Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 28, 2020 6:25:05 AM)

Despite billions in federal stimulus payouts, 2020 operating losses at America’s hospitals are projected to be between negative one percent and negative eleven percent because of financial disruption caused by the COVID-19 crisis. Fortunately, the key to healthcare’s recovery can be found in pandemic-stimulated, consumer-centered innovation...

Read More...

COVID-19 and the Growing Demand for Healthcare Transparency

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 21, 2020 2:15:39 PM)

The COVID-19 pandemic has caused historic financial disruption for healthcare providers and healthcare consumers, causing consumers and their legislative representatives to demand better transparency - now. As providers struggle to deal with multiple public health and operational crises of their own, a better approach to transparency promises...

Read More...

Healthcare’s COVID-19 Secret Weapon – Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 14, 2020 6:44:55 AM)

Before the COVID-19 public health and economic crises, the healthcare industry had been slow to respond to changing expectations of the healthcare consumer, opening the door to disruptive new providers with more efficient, patient-friendly operating models. Digital innovation stimulated by the crisis will fuel healthcare’s recovery and...

Read More...

Five Critical Operational and Financial Capabilities Required for Healthcare’s Financial Survival

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 16, 2020 3:30:53 PM)

As the American healthcare industry moves into the next tenuous phase of the COVID-19 crisis, it must find an equilibrium between two menacing threats - resurgent COVID-19 infections and hospitalizations and the suffering caused by the economic shutdown. Clinicians are planning for “disease suppression.” - but for healthcare providers,...

Read More...

EHR Systems. The Cure Has Become Worse Than the Disease.

by Kevin Fleming, Chief Executive Officer (Tuesday, Feb 25, 2020 3:38:20 PM)

The U.S. Dept. of Health & Human Services recently announced a new strategy to reduce the administrative and regulatory burdens of electronic health record and other technology systems. Designed to give clinicians more time to focus on patient care, the strategy may fall well short of its objectives for better patient access and improved...

Read More...

Recent Posts