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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Healthcare Cost Management - How to Achieve Your Goals and Remain Competitive

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 24, 2019 3:04:03 PM)

Health systems, Hospitals and other healthcare providers are being challenged to do more with less, even as patients are seeking more convenient and affordable alternatives. Some farsighted providers are finding ways to reduce their costs and grow market share.

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Strengthening Patient-Provider Relationships and Minimizing Physician Attrition

by Dan Peterson, Chairman and Founder (Wednesday, Sep 18, 2019 1:17:00 PM)

Today, the financial aspects of healthcare have a major impact on both patients’ experiences and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place to resolve financial issues, conversations about cost end up getting pushed into the exam room. This takes the focus off of clinical care and...

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Why Financial Engagement Should Be On Every Provider's Priority List

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 10, 2019 4:02:49 PM)

The American healthcare industry is faced with thinning margins, skilled labor shortages, shifting consumer preferences, powerful new competitors and a host of other challenges both old and new. Health systems and hospitals are responding by recalibrating their strategic priorities and finding that successful patient financial engagement is...

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Authentic Patient Engagement, Pt. 2 - The New Provider/Patient Partnership

by Dan Peterson, Chairman and Founder (Monday, Aug 26, 2019 9:54:51 AM)

Last week, in Authentic Patient Engagement, Pt. 1 - What It Is and How to Achieve It, I began this 2-part series exploring the modern patient’s heightened expectations of healthcare providers, along with the Loyale solutions that providers are leveraging to deliver it. This week, we’ll continue to examine patient expectations while digging more...

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Authentic Patient Engagement: What It Is, and How to Achieve It – Pt.1

by Dan Peterson, Chairman and Founder (Tuesday, Aug 20, 2019 9:35:41 AM)

This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s perspective. Next week, we’ll dig deeper into the provider’s side of the relationship.

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Why You Should Care About the High Cost of Healthcare Collections

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 31, 2019 10:25:41 AM)

Patients are struggling to pay their portion of healthcare costs, discouraging care and placing a crippling bad debt burden on healthcare providers. These financial stressors call for new approaches to better engage with empowered patient-consumers on their terms.

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We The Patients: Consumerism, Convenience & Technology

by Kevin Fleming, Chief Executive Officer (Wednesday, Jul 10, 2019 9:13:23 AM)

Borrowing from the principles embodied in the U.S. Constitution’s “We The People”, the U.S. Healthcare Industry is facing unprecedented transformation driven by a similar principle, “We The Patients”. Successful healthcare providers are finding ways to leverage existing assets to meet the high expectations of empowered patient/consumers.

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What a “Healthcare Platform” Is and Why It Should Matter to You

by Kevin Fleming, Chief Executive Officer (Monday, Jul 1, 2019 1:44:40 PM)

Chronic inefficiencies in the U.S. healthcare system are largely the product of fragmentation within the industry’s clinical, administrative and financial systems. Platform-enabled system integration has proven to be an essential remedy for providers determined to compete in the new healthcare economy.

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The Big Money is Betting on Healthcare. What That Means for Providers and Patients

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 5, 2019 8:44:22 AM)

Big changes are under way in the American healthcare industry, with what should be positive outcomes for patients and providers in the long-term. Attracted by the industry’s gigantic share of the U.S. economy and the enormous potential for gains through innovation, at least one major U.S. bank has joined the ranks of venture capitalists,...

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The Three “I”s – Key Principles to Prosper in the Consumer-Driven Healthcare Market

by Dan Peterson, Chairman and Founder (Thursday, May 16, 2019 11:20:02 AM)

Exploring the journey to becoming a patient-centered organization, Loyale Healthcare and a nationwide healthcare provider client recently presented to a gathering of industry leaders in Finance, Accounting and Revenue Cycle Management. The principles this provider applied to its patient financial engagement initiative represent a proven roadmap...

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