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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

The Future for Virtual Health Care in a Consumer-Driven Marketplace

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 20, 2020 11:31:41 AM)

When the COVID-19 national health emergency was proclaimed in March of this year, telehealth skyrocketed. Made possible by regulatory waivers and healthcare providers’ rapid innovation, virtual care delivery has quickly become one of the biggest success stories of the crisis. The next phase in the development of this exciting new channel calls...

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The Trends Defining Healthcare’s Next Normal. The Hospital Financial Model They Require

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 13, 2020 11:39:03 AM)

Just published analysis calls out the six COVID-19-inspired trends that are driving transformation across the healthcare industry. As the industry begins planning for its post-COVID recovery and long-term success, its financial relationship with patients must become a strategic priority.

 

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Patients Love Virtual Health. Digital Financial Engagement Makes it Better.

by Kevin Fleming, Chief Executive Officer (Tuesday, Oct 6, 2020 10:53:14 AM)

Just published research reports that patients are very happy with their COVID-19- inspired virtual care experiences, but barriers to care threaten to reduce adoption and dampen satisfaction. To achieve a truly patient-centric experience, Hospitals and Health Systems must expand their vision for virtual care to include every patient experience...

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The Long-Term Impacts of COVID-19 on Healthcare Are Becoming Clear

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 15, 2020 11:45:38 AM)

Most healthcare providers were forced to defer longer-term strategic initiatives to deal with the urgent operational and financial challenges presented by the novel coronavirus pandemic. As health systems and hospitals have resumed long-term planning, investment and execution, the discoveries made during the COVID-19 crisis figure large in...

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COVID-19: Healthcare Consumerism’s Tipping Point

by Kevin Fleming, Chief Executive Officer (Tuesday, Sep 1, 2020 9:25:43 AM)

Experts have been predicting for years that consumerism - the active, informed exercise of patient choice - would be the remedy to healthcare’s high costs and widespread inefficiencies. Historically, patients have lacked the tools and information needed to fulfill their roles in the provider-payer-patient transaction, but big changes caused by...

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Virtual Health Demands Virtual, Affordable Patient Payment

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 18, 2020 1:35:34 PM)

However it is labeled - virtual Health, telehealth or digital care delivery - the ability for millions of Americans to get the care they needed while observing stay-at-home orders and protecting themselves from exposure has been a game changer for every healthcare system stakeholder during the COVID-19 crisis. Out of urgency, Telehealth has...

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In Healthcare, All Signs Point to Digital Transformation

by Kevin Fleming, Chief Executive Officer (Tuesday, Aug 11, 2020 9:24:22 AM)

The global pandemic and healthcare have been constants in America’s news cycle since March, but developments during the first week of August 2020 are worthy of every stakeholder’s attention. As the industry continues to adjust to unprecedented challenges and demands, the role of virtual, digital care delivery has evolved from a temporary,...

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Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 28, 2020 6:25:05 AM)

Despite billions in federal stimulus payouts, 2020 operating losses at America’s hospitals are projected to be between negative one percent and negative eleven percent because of financial disruption caused by the COVID-19 crisis. Fortunately, the key to healthcare’s recovery can be found in pandemic-stimulated, consumer-centered innovation...

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COVID-19 and the Growing Demand for Healthcare Transparency

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 21, 2020 2:15:39 PM)

The COVID-19 pandemic has caused historic financial disruption for healthcare providers and healthcare consumers, causing consumers and their legislative representatives to demand better transparency - now. As providers struggle to deal with multiple public health and operational crises of their own, a better approach to transparency promises...

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Healthcare’s COVID-19 Secret Weapon – Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 14, 2020 6:44:55 AM)

Before the COVID-19 public health and economic crises, the healthcare industry had been slow to respond to changing expectations of the healthcare consumer, opening the door to disruptive new providers with more efficient, patient-friendly operating models. Digital innovation stimulated by the crisis will fuel healthcare’s recovery and...

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