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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

To Recover After COVID-19, Healthcare Providers Must Advance Tools for Patient Self-Help

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 2, 2020 3:37:10 PM)

Healthcare’s many impressive adaptations to the pandemic crisis will leave a lasting legacy for a transformed industry. By emulating world class customer self-service operating models, hospitals and other providers have opened the door to critical cost saving opportunities and the retention and growth of patient relationships.

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Answering the $3 Trillion Question: Five Critical Strategies Essential to Healthcare's COVID-19 Financial Recovery

by Kevin Fleming, Chief Executive Officer (Tuesday, May 12, 2020 7:08:42 PM)

Industry experts agree that the energy, creativity and collaboration that drove healthcare’s rapid response to the COVID-19 pandemic will also fuel the industry’s recovery. Leveraging technology to meet the new demands of a financially stressed patient population, health systems and hospitals have the opportunity to improve their operating...

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Healthcare’s Economic Recovery Will Depend on Rapid Adoption of RCM Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 28, 2020 3:32:15 PM)

The COVID-19 crisis has hit hospitals and other healthcare providers with an unprecedented “financial triple whammy” from which some may not recover. As the downturn has laid bare many of the industry’s most ineffective systems, it also presents a remarkable opportunity to embrace digital contactless innovations to survive now and thrive later.

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Financial Strategies for the Post COVID-19 Recovery

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 21, 2020 2:48:39 PM)

Health Systems and Hospitals are facing a COVID-19 induced financial crisis. With skyrocketing costs and lost revenue for elective and routine treatments, providers of all kinds are facing an uncertain future. As healthcare leaders begin to plan for the post-COVID environment, patients - and the revenue they represent - must be a crucial...

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The COVID-19 Financial Crisis: 6 Steps Hospitals Can Take Now to Help Their Patients and Themselves

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 31, 2020 2:43:37 PM)

Hospital financial performance is driven by three principal stakeholders; Medicare & Medicaid; Commercial Insurance, e.g. employer-sponsored health plans; and , increasingly, patients themselves. Last week, these stakeholders were joined by the federal government and the $100B allocated to the healthcare industry in the $2 Trillion Cares Act...

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ONC Cures Act Final Rules – Another Milestone for the Empowered Healthcare Consumer

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 10, 2020 3:39:29 PM)

On March 9, 2020, the Office of the National Coordinator for Health Information Technology (ONC), under U.S. Dept of Health and Human Services (HHS) issued its final rules on healthcare interoperability and medical record ownership and access. These rules, titled the Cures Act Final Rules, align with complementary rules proposed by the Center...

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Witnessing the Dawn of Healthcare’s Consumer Revolution

by Kevin Fleming, Chief Executive Officer (Wednesday, Mar 4, 2020 12:42:53 PM)

Events have converged to force healthcare in America to a tipping point. Stressed by overwhelming financial burdens, better consumer experiences in other sectors and with the support of regulators, patients are flexing their consumer might to force change and stimulate disruption. Traditional providers are taking steps to remain relevant and...

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EHR Systems. The Cure Has Become Worse Than the Disease.

by Kevin Fleming, Chief Executive Officer (Tuesday, Feb 25, 2020 3:38:20 PM)

The U.S. Dept. of Health & Human Services recently announced a new strategy to reduce the administrative and regulatory burdens of electronic health record and other technology systems. Designed to give clinicians more time to focus on patient care, the strategy may fall well short of its objectives for better patient access and improved...

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Making the Case for Patient Financial Quality and Medical Quality

by Dan Peterson, Chairman and Founder (Wednesday, Feb 12, 2020 3:57:12 PM)

The Center for Medicare and Medicaid Services (CMS), Healthcare Financial Management Association (HFMA) and U.S. Congress among others are calling for improved transparency, better access and an end to aggressive healthcare collection tactics. Physicians are joining the chorus, with a sobering take on the health-related impacts of unaffordable...

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Disruption and the “Retailization” of Healthcare

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 28, 2020 3:04:08 PM)

Healthcare in America is on the threshold of great change, driven by disruptive new technologies, regulatory pressure and increasingly assertive, value-sensitive consumers. Recently published analysis “The top eight predictions that will disrupt healthcare in 2020” presents traditional healthcare providers with a stark choice – adapt or lose...

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