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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 28, 2020 6:25:05 AM)

Despite billions in federal stimulus payouts, 2020 operating losses at America’s hospitals are projected to be between negative one percent and negative eleven percent because of financial disruption caused by the COVID-19 crisis. Fortunately, the key to healthcare’s recovery can be found in pandemic-stimulated, consumer-centered innovation...

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COVID-19 and the Growing Demand for Healthcare Transparency

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 21, 2020 2:15:39 PM)

The COVID-19 pandemic has caused historic financial disruption for healthcare providers and healthcare consumers, causing consumers and their legislative representatives to demand better transparency - now. As providers struggle to deal with multiple public health and operational crises of their own, a better approach to transparency promises...

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Healthcare’s COVID-19 Secret Weapon – Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Jul 14, 2020 6:44:55 AM)

Before the COVID-19 public health and economic crises, the healthcare industry had been slow to respond to changing expectations of the healthcare consumer, opening the door to disruptive new providers with more efficient, patient-friendly operating models. Digital innovation stimulated by the crisis will fuel healthcare’s recovery and...

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Financial Recovery for Health Systems is at Least a Year Away. Going Digital Can Accelerate It

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 24, 2020 10:52:27 AM)

The resounding success of telehealth in the American Healthcare industry’s response to the COVID-19 crisis is a clear indication of growing consumer preference for safer, more convenient and more affordable access to healthcare. As healthcare finally pivots into its own digital age, it must be sure to include every dimension of the patient care...

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CFO Playbook - Turning Financial Trauma into Transformation

by Kevin Fleming, Chief Executive Officer (Wednesday, Jun 10, 2020 2:46:02 PM)

The COVID-19 crisis has had a devastating impact on healthcare providers’ financial performance. But the same kinds of digital innovations that helped drive the industry’s inspiring response to the public health crisis will fuel its financial recovery, setting the stage for better patient experiences and improved operating performance.

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To Recover After COVID-19, Healthcare Providers Must Advance Tools for Patient Self-Help

by Kevin Fleming, Chief Executive Officer (Tuesday, Jun 2, 2020 3:37:10 PM)

Healthcare’s many impressive adaptations to the pandemic crisis will leave a lasting legacy for a transformed industry. By emulating world class customer self-service operating models, hospitals and other providers have opened the door to critical cost saving opportunities and the retention and growth of patient relationships.

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Answering the $3 Trillion Question: Five Critical Strategies Essential to Healthcare's COVID-19 Financial Recovery

by Kevin Fleming, Chief Executive Officer (Tuesday, May 12, 2020 7:08:42 PM)

Industry experts agree that the energy, creativity and collaboration that drove healthcare’s rapid response to the COVID-19 pandemic will also fuel the industry’s recovery. Leveraging technology to meet the new demands of a financially stressed patient population, health systems and hospitals have the opportunity to improve their operating...

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Healthcare’s Economic Recovery Will Depend on Rapid Adoption of RCM Innovation

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 28, 2020 3:32:15 PM)

The COVID-19 crisis has hit hospitals and other healthcare providers with an unprecedented “financial triple whammy” from which some may not recover. As the downturn has laid bare many of the industry’s most ineffective systems, it also presents a remarkable opportunity to embrace digital contactless innovations to survive now and thrive later.

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Financial Strategies for the Post COVID-19 Recovery

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 21, 2020 2:48:39 PM)

Health Systems and Hospitals are facing a COVID-19 induced financial crisis. With skyrocketing costs and lost revenue for elective and routine treatments, providers of all kinds are facing an uncertain future. As healthcare leaders begin to plan for the post-COVID environment, patients - and the revenue they represent - must be a crucial...

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The COVID-19 Financial Crisis: 6 Steps Hospitals Can Take Now to Help Their Patients and Themselves

by Kevin Fleming, Chief Executive Officer (Tuesday, Mar 31, 2020 2:43:37 PM)

Hospital financial performance is driven by three principal stakeholders; Medicare & Medicaid; Commercial Insurance, e.g. employer-sponsored health plans; and , increasingly, patients themselves. Last week, these stakeholders were joined by the federal government and the $100B allocated to the healthcare industry in the $2 Trillion Cares Act...

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