The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

While Hospital Margins Shrink, Leaders Search for More Sustainable Operating Models

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 1, 2020 2:39:29 PM)

Recently updated healthcare industry research affirms the eroding financial performance of healthcare providers as a result of the COVID-19 crisis. But innovation inspired or accelerated by the crisis has set the stage for a more patient-centered reimagining of healthcare in America, especially as it applies to consumer choice and payment.



Making the Case for Patient Financial Quality and Medical Quality

by Dan Peterson, Chairman and Founder (Wednesday, Feb 12, 2020 3:57:12 PM)

The Center for Medicare and Medicaid Services (CMS), Healthcare Financial Management Association (HFMA) and U.S. Congress among others are calling for improved transparency, better access and an end to aggressive healthcare collection tactics. Physicians are joining the chorus, with a sobering take on the health-related impacts of unaffordable...


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