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The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

For Legacy Healthcare Providers, The Retail Threat Keeps Getting Bigger

by Kevin Fleming, Chief Executive Officer (Tuesday, Dec 8, 2020 1:25:58 PM)

COVID-19 has accelerated and expanded the plans of nationwide retail organizations intent on wooing healthcare consumers with greater convenience, better access, lower prices and a more customer-centered experience. Health systems and hospitals planning to resume growing after the pandemic will have to adjust to counter the competitive threat...

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40 Percent of Hospital Revenue at Risk: Patient Loyalty is Imperative

by Kevin Fleming, Chief Executive Officer (Tuesday, Jan 7, 2020 12:17:30 PM)

With higher personal costs for healthcare care driving a dramatic shift in patient behavior, patient loyalty has never been more important - or more at risk. Hospitals and Health Systems are faced with a stark choice - Either improve revenues by delivering financial transparency, accessibility and technology, or watch market share and revenues...

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