The Journey

Transforming the Patient-Provider Experience

Written, edited and curated by Loyale founder Dan Peterson, The Journey explores ideas and innovation to enrich the patient-provider relationship

Authentic Patient Engagement: What It Is, and How to Achieve It – Pt.1

by Dan Peterson, Chairman and Founder (Tuesday, Aug 20, 2019 9:35:41 AM)

This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s perspective. Next week, we’ll dig deeper into the provider’s side of the relationship.


Consumers are Online. Why Aren’t They Using Healthcare Provider Portals?

by Kevin Fleming, Chief Executive Officer (Tuesday, Apr 23, 2019 3:53:37 PM)

90% of Americans use the Internet, but only 25% use the patient portals offered by most hospitals. This digital disconnect impacts patient experiences and provider performance, but there is good news for providers who act to deliver rewarding online experiences.


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