This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s perspective. Next week, we’ll dig deeper into the provider’s side of the relationship.
90% of Americans use the Internet, but only 25% use the patient portals offered by most hospitals. This digital disconnect impacts patient experiences and provider performance, but there is good news for providers who act to deliver rewarding online experiences.